Training and Development Specialist

🔥 14 hours ago

🇨🇦 Canada – Remote

💵 $59.1k - $98.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Develop and execute a training strategy supporting the transition to Salesforce • Conduct learning needs assessments and training impact analyses • Design role-based curricula, learning journeys, and adoption plans • Align training activities with project milestones and deployment schedules • Create instructor-led, virtual, and self-paced learning materials, job aids, and process documentation • Translate future-state processes into effective training content • Maintain knowledge repositories and support resources • Ensure training materials remain aligned with evolving business and system requirements • Deliver training sessions to Claims employees, leaders, and support teams • Facilitate train-the-trainer sessions and knowledge transfer workshops • Support learners throughout the training lifecycle and provide coaching during transition periods • Adapt delivery approaches based on learner feedback and operational requirements • Collaborate with Change Management and Business Readiness teams to assess organizational readiness • Support UAT, pilot, and deployment activities by identifying learning gaps and adoption risks • Monitor training effectiveness and user adoption metrics • Develop reinforcement strategies to sustain learning and support long-term behavioral change • Partner with Claims Operations leaders, SMEs, Salesforce product teams, project managers, and transformation leaders • Provide regular updates on training readiness, risks, and mitigation strategies • Participate in project planning, sprint reviews, design walkthroughs, and release readiness activities • Support cross-functional teams in preparing for go-live and post-implementation stabilization

🎯 Requirements

• Experience designing and delivering training programs for large-scale business or technology transformation initiatives • Experience supporting system implementations, process transformation, or digital modernization projects • Strong facilitation, presentation, and adult learning capabilities • Experience developing training content and learning assets for diverse audiences • Demonstrated ability to engage business stakeholders and influence adoption outcomes • Exceptional written communication and documentation skills • Experience supporting Salesforce implementations or CRM transformations is preferred • Experience within insurance, claims, financial services, or highly regulated environments is preferred • Understanding of change management and business readiness methodologies is preferred • Knowledge of Insurance & Investment Claims processes is considered a strong asset • Experience working in Agile project environments is preferred • Knowledge of learning technologies, LMS platforms, and digital adoption tools is preferred • Bilingualism (English and French) is an asset; if the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Flexible environment supporting learning, career growth, well-being, and inclusion • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Reasonable accommodation during the application process