Client Success Manager

🕒 July 22

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $80k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

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Marathon Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Private Equity Round - Marathon Health on 2019-10

Consulting • Logistics • Insurance

Marathon Health is a healthcare services company that provides personalized, employer-focused advanced primary care and occupational health solutions. They operate onsite and nearsite health centers, network health centers, and virtual primary care and behavioral health services, and offer population health management, medication management, and lifestyle coaching to improve outcomes and lower employer healthcare costs. Marathon Health partners with employers, unions, and health plans to tailor care models that increase engagement, reduce ER and inpatient utilization, and deliver measurable ROI.

📋 Description

• Develop a deep understanding and interest of population health and health care utilization data with the ability to articulate results • Participates in new health center implementations planning and launch. • Manage contractual requirements including renewal terms and successfully renew clients at targeted escalation. • Identify and target revenue growth opportunities with existing clients including new member populations, health centers, products, and services. • Help define and leverage the coverage model for assigned clients. • Use creative feedback tools to develop an understanding of customer’s needs, work with internal partners to improve products and services. • Coordinate with the marketing team to develop and implement client specific engagement plan including communication and incentive plans to improve utilization and patient experience. • Responsible for partnering on ways to drive employee and member engagement, achieve clinical and savings metrics as well as performance guarantees and maintain open communications with clinical staff. • In collaboration, analyze, summarize, report and manage performance data related to clinic operations. • Understand and track risk metrics related to the success of the partnership. • Salesforce documentation and reporting. • Execute all necessary contractual requirements in a timely manner; may assist in Requests for Proposals (RFPs) as requested. • Support the coordination of client eligibility file processing, invoicing, incentive documentation and reporting. • May serve as the lead point of contact for all customer needs/request. • Maintain broker relationship and engage in positive relationship to advocate on behalf of mutual client. • Run, interpret and deliver client reporting on the appropriate frequency.

🎯 Requirements

• Bachelor’s degree in business or healthcare administration • 5 or more years of directly related healthcare operations or account/client management experience or equivalent combination of education and experience • Proven success managing clients with complex needs and high expectations • Experience influencing stakeholders at all levels • Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment

🏖️ Benefits

• Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities • Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave • Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters • Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting • Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable