Quality Assurance Manager

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MasAlto Capital

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

MasAlto Capital is a family office that partners with tech and sustainable hospitality projects, driven by values like humility, creativity, and sustainability. Led by serial entrepreneur Vladimir Suarez, the company invests in forward-thinking startups and scale-ups, aiming to transform the world positively. With offices in Singapore and Panama, MasAlto Capital leverages its extensive experience and network to support entrepreneurs globally. The firm focuses on elevating promising ventures that align with its mission to make positive changes in the world, with over 20 teams supported around the globe.

📋 Description

• Monitor the quality of all Corporate Stays apartments across Canada • Review Breezeway inspections, checklists, and photographs to assess property condition, cleanliness, maintenance, and presentation • Identify recurring housekeeping, maintenance, and property presentation issues • Implement and maintain a consistent quality scoring system for each apartment • Establish and monitor quality scores for housekeeping vendors and other service providers • Coordinate remote video inspections and independent local audits • Analyze guest complaints and reviews to identify quality issues and recurring trends • Establish and continuously improve housekeeping and property presentation standards • Ensure corrective actions are assigned, completed on time, documented, and verified • Develop preventive quality improvement plans based on inspection results, guest feedback, and performance trends • Maintain and improve operational SOPs to support consistent quality standards • Train and coach local service providers on Corporate Stays' quality standards, inspection requirements, and procedures • Coordinate targeted on-site inspections when necessary to investigate recurring issues or verify improvements • Work closely with local operations teams, housekeeping vendors, maintenance providers, and other stakeholders to resolve quality concerns • Track quality performance and identify opportunities to improve processes, vendor accountability, and the overall guest experience • Prepare a weekly quality performance report for Laurence, highlighting results, recurring issues, corrective actions, vendor performance, and areas requiring attention

🎯 Requirements

• At least three years of relevant experience in hospitality operations, serviced apartments, furnished rentals, or short-term rental property management • Experience supervising housekeeping quality and property conditions across multiple properties • Strong familiarity with property inspection tools, quality control processes, and property management software • Excellent English communication skills, both written and verbal • Strong analytical, organizational, and problem-solving abilities • Experience coordinating remote teams and working with local contractors or service providers • Ability to establish procedures, monitor performance, and hold service providers accountable for quality standards • Ability to analyze inspection results, guest feedback, and operational data to identify trends and implement corrective measures • Strong attention to detail and a proactive approach to identifying and preventing quality issues • Experience working with Breezeway, Hostaway, Guesty, or similar property management and operational platforms • Experience developing property inspection checklists, quality scoring systems, and vendor performance reports • Experience coordinating quality assurance processes across multiple properties or cities • Familiarity with housekeeping operations, maintenance workflows, and furnished apartment presentation standards

🏖️ Benefits

• Freelance/full-time employment arrangement • Remote work arrangement