IT Support Technician II

🕒 July 25

🇺🇸 United States – Remote

💵 $60k - $75.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mastercam

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1983

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Mastercam is a leading provider of CAD/CAM software solutions designed to address the manufacturing challenges faced by a variety of industries. Known for its innovative tools and intuitive interface, Mastercam caters to industrial and educational users, helping streamline production processes and enhance machining precision. With its diverse range of products and comprehensive support, Mastercam serves multiple sectors, including aerospace, automotive, and energy, making it a crucial ally in modern manufacturing.

📋 Description

• Provide Tier 1 support for technical inquiries received via phone, email, ticketing, and messaging applications • Troubleshoot and resolve hardware and software issues on laptops, desktops, tablets, and smartphones • Log and record support tickets and cases • Assess problems, resolve first-level issues, or escalate them within the IT team as needed • Troubleshoot hardware and software performance issues and general PC, network, and printer problems • Analyze user-related matters and identify solutions using industry best practices • Communicate issue status to end users • Escalate unresolved issues and ensure resolution for end users • Support mobile devices using a Mobile Device Solution • Perform, document, and report on service desk tickets and organizational trends • Document known workarounds and technology issues • Act as point of contact for hardware vendors when repairs are needed • Maintain hardware and software asset management • Oversee deployment of end-user devices • Assist with new user setup and onboarding • Collaborate with the Information Technology team on technology feedback and observations • Recommend hardware and software purchases based on technology changes • Assist with Information Technology projects as directed • Assist IT team members and perform other duties as needed

🎯 Requirements

• High School Diploma Required • Bachelor of Science degree in Computer Science or equivalent is preferred • 4-5 years of relevant work experience required in a technology support capacity • Knowledge of information technology engineering methods and technologies for IT infrastructure, web, mobility, and WAN and LAN networking • Knowledge of researching and analyzing information security technologies and processes to meet complex business needs • Experience with Microsoft technology stack including Microsoft 365, Office, Windows, Teams, Active Directory, Intune, Entra ID and Azure • Ability to apply research methodologies and statistical analysis to solve problems • Ability to support end users globally using remote support technologies • Data collection and reporting experience • Ability to synthesize and analyze complex data, information and evidence in order to draw meaningful conclusions • Above average written and verbal communication skills • Proven time management skills and experience working successfully in a team environment • Well-organized, detail-oriented, and able to multitask • Conflict resolution and active listening skills • Must be located in the Pacific Time Zone