Bilingual Customer Experience Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 7%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 34 days.

Apply Now

Find Similar Remote Jobs

Sleep Country

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Sleep Country is a retail chain specializing in mattresses, bedding, adjustable bed bases, and related sleep accessories, selling through both physical stores and online channels. The company offers promotions, financing options, delivery and setup, sleep trials, and customer support including in-store and virtual sleep experts to help consumers find tailored sleep solutions.

📋 Description

• Answer customer questions in French and English and provide information about Silk & Snow products • Provide customer service through phone, email, and live chat • Balance efficient handling time with friendly and approachable service • Respond to post-sale inquiries and follow up on order and delivery questions • Resolve customer issues through proactive follow-up and de-escalation strategies • Maintain communication with the Customer Experience team to address key issues promptly • Liaise daily with courier and warehouse partners to resolve concerns and facilitate smooth deliveries • Manage relationships and follow up with suppliers and vendors

🎯 Requirements

• Minimum 1 year of customer service, retail sales, or a transferable/related field experience • Skilled at working with all types of customer personalities and understanding customer needs • Proficiency in browser-based and mobile-based applications • Ability to work independently and within a team • Ability to multitask and thrive in a fast-paced, high-volume calls and emails environment • Detail-oriented, meticulous, and analytical • Highly focused on providing exceptional customer service • Positive attitude and problem-solving ability • Must be available for different shifts on a full-time or as-needed basis, including shifts until 8:30 PM EST • Excellent verbal and written communication abilities in English and French • English required for regular interaction with English-speaking stakeholders outside Quebec

🏖️ Benefits

• Diversity and inclusivity-focused company culture • Growth opportunities with an emphasis on hiring from within • Streamlined training process with guidance and support • LifeSpeak learning platform with free personal and professional development courses • Competitive benefits package including medical, dental, and vision coverage • Paid time off • Employee discount on all products • Free mattress and bedding set after completion of the probationary period • Supportive environment fostering work-life balance • Career growth and advancement opportunities • Accommodations available during all stages of the recruitment process upon request

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume