Customer Support Representative

🔥 24 minutes ago

🇨🇦 Canada – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 23 days.

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Deliver professional, customer-focused support through phone, email, and remote support tools • Develop strong knowledge of DynaScape software solutions to troubleshoot issues, answer questions, and advise customers on best practices and efficient use • Take ownership of customer issues from initial contact through resolution or appropriate next steps, maintaining clear documentation and timely follow-up • Manage Support work effectively to maintain appropriate service levels • Lead investigations of complex customer issues and collaborate with internal teams when escalation or additional expertise is required • Translate technical information into clear, user-friendly guidance • Manage customer renewals, including renewal and retention conversations and addressing customer concerns • Manage customer account, subscription, licensing, and billing changes and inquiries • Maintain accurate customer and account information in internal systems • Advocate for customers by communicating recurring issues, feedback, and customer needs to internal teams • Document solutions, share product knowledge, and help improve Support processes and customer resources • May require travel to the corporate headquarters in Denver, Toronto office, or other North American office locations

🎯 Requirements

• 2+ years of experience in software support, customer support, or a related customer-facing role • Strong customer service, communication, and interpersonal skills • Strong troubleshooting and problem-solving skills • Ability to translate technical concepts into clear, user-friendly language • Confidence handling customer conversations involving renewals, cancellations, billing, and other account-related matters • Sound judgment and the ability to make customer-focused decisions independently within established guidelines • Strong organizational skills and the ability to manage multiple priorities effectively • Ability to work independently and collaborate effectively with internal teams • Experience supporting web and/or desktop software applications and the ability to learn new products, systems, and processes • Must be eligible to work without sponsorship in Canada

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend • Registered Retirement Savings Plan (RRSP) with 4% company match • Flexible and generous (FTO) time-off • Employee Stock Purchase Program

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