User Community Manager

🕒 September 2

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👫 Community Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mayflower

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🥽 AR/VR

🤖 Artificial Intelligence

📱 Media

AR/VR • Artificial Intelligence • Media

Mayflower is a technology company that builds global IT products to transform live entertainment and live-streaming experiences. The company develops in-house systems and platforms that combine AR/VR, machine learning, computer vision, and payment orchestration to increase engagement and perception for large-scale entertainment audiences. Mayflower emphasizes product quality, experimentation, and employee support, operating with full-cycle teams and a broad engineering stack.

📋 Description

• Manage and moderate the official subreddit and official user spaces • Enforce rules and remove spam, harassment, and scams • De-escalate community conflicts • Build an inclusive, trusted environment through Q&As, AMAs, polls, guides, and pinned announcements • Evaluate and potentially launch/moderate a dedicated Discord community • Establish a representative user research pool for surveys, interviews, focus groups, and beta testing • Synthesize community discussions and qualitative feedback into sentiment reports and actionable recommendations for Product, UX, and Marketing • Communicate product updates and outcomes back to the community • Support product and campaign launches through community messaging, user education, and reaction monitoring • Monitor reputational, fraud, and legal risks • Route account and technical cases to Support, Moderation, Risk, and Legal through established escalation pathways

🎯 Requirements

• 2+ years in community management, trust & safety, community operations, or user research • Experience specifically managing platforms like Reddit or Discord • Exceptional written English skills • Strong conflict de-escalation skills • High emotional maturity • Sound moderation judgment • Strict personal/professional boundaries • Ability to turn qualitative user feedback into structured data, clear themes, and actionable product insights • Strong privacy and escalation judgment for sensitive/regulatory issues • Organization to operate independently across global, multi-cultural user bases • Prior experience in adult entertainment, creator economy, social platforms, gaming, or high-risk consumer industries • Experience launching/scaling a Reddit or Discord community from scratch, or building formal ambassador/beta program pools • Familiarity with social listening, analytics, CRM, or feedback management tools • Multilingual skills or experience managing global, localized communities • Fluency in Russian

🏖️ Benefits

• Full remote work • Competitive compensation with a service contract • Transparent performance reviews twice a year • Bonus opportunities and salary adjustments • Annual allowance for home office improvements, sports activities, equipment upgrades, and more • Paid language courses • Access to various learning platforms • Mindfulness benefit, including psychological support with 50% coverage • Career growth opportunities in a fast-scaling project • Opportunities to influence technical decisions • Peer reward program celebrating contributions across the team