Bilingual Patient Services Specialist – Spécialiste bilingue des services aux patients

🕒 August 27

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 38%

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Serve as a bilingual point of contact for patients, insurers, and physician offices regarding reimbursement and patient support documentation • Collect, review, and submit completed reimbursement forms to private and/or provincial drug plans • Follow up with insurers and agencies to obtain coverage decisions and provide timely status updates • Enter and maintain accurate case notes, documentation, and outcomes in patient databases • Escalate complex cases or issues outside program scope in accordance with established processes • Provide reimbursement status updates and program information to healthcare professionals • Support patient follow-ups on behalf of physician offices to promote continuity of therapy • Answer inbound calls, make outbound calls, and manage email and fax correspondence • Accurately document and report Adverse Events in accordance with program and regulatory requirements • Meet defined service levels, quality standards, and key performance indicators • Participate in continuous improvement activities related to processes, quality, and training

🎯 Requirements

• High school diploma or equivalent, or an equivalent combination of education and experience • 3+ years of related experience in an administrative, healthcare support, patient services, call centre, or customer service role • Fluency in English and French (verbal and written) • Experience interacting directly with customers, patients, or clients • Strong data entry, documentation, and administrative skills • Ability to follow defined procedures, manage multiple priorities, and meet deadlines • Must be legally eligible to work in Canada • Preferred: Experience in Patient Support Programs (PSP), reimbursement support, or specialty pharmacy • Preferred: Familiarity with private and provincial drug plans in Canada • Preferred: Previous healthcare, insurance, or pharmaceutical industry experience • Preferred: Experience working in a remote or virtual call-based environment • Preferred: Proficiency with Microsoft Office (Word, Excel) and case management systems • Preferred: Strong attention to detail and comfort working in emotionally sensitive situations

🏖️ Benefits

• Competitive compensation package • Annual bonus or long-term incentive opportunities may be offered • Benefits included in McKesson’s Total Rewards package