Bilingual Assistant Manager, Home Fulfillment, Escalation

Job not on LinkedIn

🕒 August 20

🇨🇦 Canada – Remote

💵 $45k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Provide day-to-day delivery of critical lending operations processes, including loan administration and servicing activities • Support payments, transactions, service requests, administrative activities, and stakeholder inquiry fulfillment within service-level agreements • Collaborate with internal and external stakeholders to improve processes, workflows, relationships, and business results • Provide advice and guidance on solution implementation • Support strategic initiatives with internal and external stakeholders • Respond to standard and non-standard inquiries from internal business partners and external customers • Monitor and track performance and address issues • Integrate information from multiple sources to improve processes, analysis, and reporting • Analyze strategic problems, data, and information to provide insights and recommendations • Gather and format data for regular and ad-hoc reports and dashboards • Support change-management execution and sustainment activities • Execute timely, accurate, and efficient service delivery • Resolve standard issues and escalate non-routine issues • Serve as a problem-solving resource for junior staff • Contribute to continuous improvement and the planning, testing, and implementation of projects, products, services, and processes • Process service requests and transactions accurately within SLAs and established policies • Check and reconcile information and documentation for accuracy and completeness • Identify and resolve discrepancies and escalate issues as needed • Perform administrative documentation tasks, including distributing, collecting, and filing • Data-enter, review, and verify loan information and documentation • Manage records and documentation • Communicate and collaborate with stakeholders to meet business objectives • Develop and maintain stakeholder relationships • Collaborate on new processes, systems, and improvements • Maintain understanding of regulatory requirements and operational risks • Support development of tools and delivery of training • Propose creative solutions and exercise judgment to solve problems • Apply BMO’s Risk Management Framework and comply with policies, laws, and regulations

🎯 Requirements

• Typically 3 - 5 years of relevant experience • Post-secondary degree in a related field of study or an equivalent combination of education and experience • In-depth knowledge and experience using relevant systems and technology • In-depth knowledge and understanding of the business unit’s key products and services, processes and controls • In-depth knowledge of the risk and regulatory requirements of the business • Good prioritization skills • In-depth PC skills, including MS Word, Excel, and PowerPoint • Specialized knowledge from education and/or business experience • In-depth verbal and written communication skills • In-depth collaboration and team skills • In-depth analytical and problem-solving skills • In-depth influence skills • Fluency in French and English • In-depth mortgage knowledge, including ratios, risks, mortgage conditions, and lending practices • Good audit experience • Strong understanding of mortgage underwriting processes and credit risk assessment is a strong asset

🏖️ Benefits

• Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans • Performance-based incentives • Discretionary bonuses • Other perks and rewards • In-depth training and coaching • Manager support • Network-building opportunities • Accommodations available on request during the selection process