Program Delivery Analyst

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🔥 18 minutes ago

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McLean & Company

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1997

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

McLean & Company is a B2B HR research and advisory firm that provides membership-based services to HR teams, including diagnostic surveys, role-based research, training programs, workshops, guided implementations, and executive coaching. The company helps organizations design and execute HR strategy, talent management, total rewards, learning and development, and HR technology initiatives by combining data-driven insights, best-practice tools and templates, and on-demand advisor support.

📋 Description

• Work across teams to ensure accurate tracking of client entitlements and credits in Salesforce. • Analyze usage data to identify trends, uncover opportunities, answer business questions, and drive operational excellence. • Play a key role in understanding the client experience by collecting feedback, managing surveys, identifying themes and surfacing insights to improve program offerings. • Leverage data storytelling and visualization techniques to develop impactful monthly and annual reports in PowerPoint for delivery teams and leadership. • Conduct ad hoc data analysis to uncover insights, support decision-making, and help solve complex business challenges. • Support the calculation of variable compensation for delivery teams including commissions and bonuses. • Represent the business in technology enhancements, dashboard builds and AI projects. • Serve as a trusted resource for Excel, data analysis, reporting, and dashboard troubleshooting. • As needed, support program logistics, including monitoring a shared inbox, assigning resources, preparing statements of work, and coordinating with clients. • As needed, provide in-session support for client engagements, including workshops and training.

🎯 Requirements

• 3+ years of relevant work experience in an analytical, operational, or business support role • Experience analyzing data and translating insights into clear, actionable reports and recommendations • Intermediate to advanced proficiency in Microsoft Excel, including data analysis, reporting, and troubleshooting. • Experience working with CRM platforms; Salesforce experience is considered an asset. • Strong client-service mindset with a proven ability to build relationships and collaborate effectively across cross-functional teams. • Excellent written and verbal communication skills, with the ability to present complex information in a clear and actionable way. • Exceptional attention to detail and commitment to data accuracy. • Demonstrated problem-solving, critical thinking, and decision-making abilities. • Self-motivated and adaptable, with the ability to manage competing priorities in a fast-paced, deadline-driven environment. • Proficiency with Microsoft 365, including Outlook, Word, and PowerPoint.

🏖️ Benefits

• Flexible hours may occasionally be required to accommodate clients in other time zones