Family Case Manager

🕒 October 20

🇺🇸 United States – Remote

💵 $5 - $9 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Meadow Memorials

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏨 Hospitality

🏥 Healthcare

💼 Consulting

Hospitality • Healthcare • Consulting

Meadow Memorials is a compassionate service provider specializing in direct cremations and personalized memorials. We offer transparent pricing and assist families in navigating the challenging process of saying goodbye to their loved ones, without the pressures often associated with traditional funeral homes. Our team is available 24/7 to provide support and guidance, ensuring every farewell is meaningful and reflects the unique life of the individual.

📋 Description

• Manage approximately 100 concurrent cases from contract signature through final resolution • Serve as the primary point of contact for families • Handle continuous inbound and outbound calls and texts throughout the workday • Guide families through the service process and build trust • Coordinate transportation, documentation, cremation scheduling, and ashes return • Partner with internal teams and vendors to keep cases moving • Maintain meticulous and accurate documentation across systems • Use HubSpot, Aircall, Slack, GSuite, and the internal case management system to build context and triage workflows • Collaborate with teammates on coverage, escalations, urgent needs, and case handoffs • Anticipate downstream impacts and ensure continuity of care

🎯 Requirements

• 2+ years of experience managing customers or cases from start to finish • Experience in case management, customer success, operations, or team leadership • Experience owning complex situations, resolving escalations, and supporting customers directly • Ability to manage 100+ cases simultaneously • Meticulous record-keeping and documentation • Strong written and spoken English • Comfort managing communications primarily via phone and text • Highly accountable, proactive, organized, and tech-savvy • Ability to navigate multiple systems and triage priorities • Reliable home setup supporting technical requirements • Ability to work full-time, Monday–Friday, 8-hour shifts during U.S. Pacific Time business hours • Spanish fluency is a bonus, not a requirement

🏖️ Benefits

• PTO • 10 paid holidays • Paid training • Fully remote work • Career paths and opportunities matching the U.S. team • Training and growth investment • Honest feedback • No burnout culture • Purpose-driven work with real impact