Customer Success Manager

🔥 49 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

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Measure Marketing Results Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

Consulting • Manufacturing • Marketing

Measure Marketing Results Inc. is a demand and performance marketing agency specializing in catalyzing revenue growth for B2B companies, particularly in the SaaS, Tech, and Manufacturing sectors. The company focuses on accelerating growth by building robust pipelines, driving revenue, and reducing acquisition costs through services such as go-to-market strategy, demand creation and capture, SEO & content marketing, and RevOps integration. With a dedicated team of over 50 skilled marketers, Measure Marketing Results Inc. ensures alignment between marketing, sales, and customer success teams to maximize efficiency and sustainability in revenue generation. Their comprehensive approach leverages analytics, performance metrics, and marketing automation to turn every marketing investment into measurable success.

📋 Description

• Act as each client's trusted partner and main point of contact • Run check-ins and monthly and quarterly reviews demonstrating progress and setting the next 90-day sprint • Handle escalations and drive fast, accountable fixes • Explain AI search changes, including AI Overviews, zero-click results and citations in ChatGPT and Perplexity • Interpret Google Ads and Microsoft Ads performance, including spend, CPC, conversions and cost per lead • Connect GEO, AEO, SEO and PPC performance to visibility, qualified traffic, leads and cost per lead • Link content plans to client goals and identify gaps for search and AI engines • Identify conversion-rate issues and drive CRO fixes with the web team • Turn GA4, Search Console, Google Ads, agency reporting tools and HubSpot data into monthly value stories • Use AI to draft reports, summarize calls and identify patterns, while verifying outputs and owning client-facing content • Score account health, monitor customer sentiment and run recovery plans for Yellow or Red accounts • Escalate accounts that remain Red for more than 30 days • Pass expansion opportunities to the growth team • Turn success plans into ClickUp projects with owners, milestones and deadlines • Keep HubSpot clean and coordinate SEO, PPC, content, web and development teams • Protect scope and margin and automate repetitive reporting and follow-ups

🎯 Requirements

• 3+ years in customer success or account management at a digital marketing agency, SEO/SaaS company or similar B2B service business • Working understanding of SEO and PPC, including Google Ads and Microsoft Ads • Curiosity and early knowledge of AI search, GEO and AEO • Ability to read GA4, Search Console and dashboard data and explain what changed and why • Proven ability to turn data into a clear, persuasive story for business owners and executives • Hands-on experience with ChatGPT, Claude or Gemini for research, reporting and communication, with judgment to verify outputs • Experience running projects in ClickUp or similar tools such as Asana or Monday • Experience keeping a CRM such as HubSpot clean • Confidence handling tough conversations, pushback, scope creep and at-risk renewals • Professional fluency in written and spoken English • Basic CRO knowledge, including landing page best practices, A/B testing and conversion tracking (nice-to-have) • Experience with workflow automation such as Zapier or ClickUp automations (nice-to-have) • Background with B2B customers and SaaS clients (nice-to-have) • Familiarity with net revenue retention, upsell motions and customer lifetime value (nice-to-have) • Ability to work at least 5 hours overlapping with Eastern Time • Must be based in LATAM or Europe; Colombia preferred

🏖️ Benefits

• Remote work arrangement • Full-time employment • At least 5 hours of overlap with North American Eastern Time • Opportunity to work with AI search, GEO, AEO, SEO and PPC technologies

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