Customer Success Manager

Job not on LinkedIn

🔥 3 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

SuiteSpot

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏠 Real Estate

🤖 Artificial Intelligence

☁️ SaaS

Real Estate • Artificial Intelligence • SaaS

SuiteSpot is an AI-powered multifamily centralization software designed to enhance productivity and streamline maintenance and capital operations within the real estate sector. By centralizing tracking, approvals, and reporting, SuiteSpot aims to increase operational efficiency, reduce costs, and improve resident satisfaction for multifamily properties.

📋 Description

• Own the ongoing post-onboarding customer success strategy and relationship lifecycle • Serve as trusted advisor to executive sponsors and key decision-makers • Define customer success plans, establish baseline metrics, and track progress against business objectives and KPIs • Align customer strategic priorities with SuiteSpot’s product roadmap • Showcase upcoming features and gather input on strategic initiatives • Partner with the Onboarding Manager during implementation while focusing on stakeholder alignment, executive engagement, and success plan development • Prepare and facilitate Executive Business Reviews with client leadership • Showcase platform ROI, quantify operational impact, review adoption health, and align on evolving business goals • Monitor account health, identify risks, and lead mitigation plans • Drive strategic adoption, advocate best practices, share industry use cases, and identify account expansion opportunities • Share customer feedback with Product, Sales, and Leadership • Build long-term executive alignment, retention, growth, and customer advocacy

🎯 Requirements

• 3–5+ years of experience as a Customer Success Manager, Account Manager, or Strategic Consultant in a B2B SaaS environment • PropTech experience is a plus • Proven track record of managing enterprise relationships, driving retention, and identifying account growth opportunities • Strong business acumen • Experience defining customer success metrics, tracking operational KPIs, and building joint success plans • Demonstrated experience leading and facilitating executive meetings and Executive Business Reviews (EBRs) with clear outcomes • Excellent interpersonal, verbal, written, analytical, and presentation skills • Ability to interpret platform usage data and convert it into strategic recommendations for business executives • Legally eligible to work in Canada on an ongoing basis

🏖️ Benefits

• Flexible, remote working options • Competitive compensation package • Comprehensive benefits package starting on day one • Ongoing learning and team building • Professional development goals and social events • Collaborative culture with mentoring and coaching from seasoned technology entrepreneurs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume