Customer Success Manager

🔥 7 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

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Measure Marketing Results Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

Consulting • Manufacturing • Marketing

Measure Marketing Results Inc. is a demand and performance marketing agency specializing in catalyzing revenue growth for B2B companies, particularly in the SaaS, Tech, and Manufacturing sectors. The company focuses on accelerating growth by building robust pipelines, driving revenue, and reducing acquisition costs through services such as go-to-market strategy, demand creation and capture, SEO & content marketing, and RevOps integration. With a dedicated team of over 50 skilled marketers, Measure Marketing Results Inc. ensures alignment between marketing, sales, and customer success teams to maximize efficiency and sustainability in revenue generation. Their comprehensive approach leverages analytics, performance metrics, and marketing automation to turn every marketing investment into measurable success.

📋 Description

• Serve as each client's trusted partner and main point of contact • Run check-ins, monthly reviews, and quarterly reviews • Demonstrate progress and establish the next 90-day sprint • Handle escalations and drive fast, accountable fixes • Explain AI search shifts, AI Overviews, zero-click results, and ChatGPT and Perplexity citations • Review Google Ads and Microsoft Ads performance, including spend, CPC, conversions, and cost per lead • Connect GEO, AEO, SEO, and PPC activity to visibility, qualified traffic, leads, and cost per lead • Link content plans to client goals and identify search and AI-engine gaps • Identify traffic or ad-click growth without corresponding lead growth and drive CRO fixes with the web team • Turn GA4, Search Console, Google Ads, agency reporting tools, and HubSpot data into monthly value stories • Use AI to draft reports, summarize calls, and identify patterns while verifying outputs • Score accounts using leads, account health, and customer sentiment • Run recovery plans for Yellow or Red accounts and escalate accounts Red for over 30 days • Pass expansion opportunities to the growth team • Convert success plans into ClickUp projects with owners, milestones, and deadlines • Maintain clean HubSpot records • Coordinate SEO, PPC, content, web, and development teams while protecting scope and margin • Automate repetitive reporting and follow-ups with AI and workflow tools • Own customer results, relationships, retention, NPS, and expansion outcomes

🎯 Requirements

• 3+ years in customer success or account management at a digital marketing agency, SEO/SaaS company, or similar B2B service business • Working understanding of SEO and PPC, including Google Ads and Microsoft Ads • Curiosity and early knowledge of AI search, GEO, and AEO • Ability to read GA4, Search Console, and dashboard data and explain changes and causes • Proven ability to turn data into a clear, persuasive story for business owners and executives • Hands-on experience with ChatGPT, Claude, or Gemini for research, reporting, and communication • Judgment to verify AI-generated output • Experience running projects in ClickUp or similar tools such as Asana or Monday • Experience maintaining a CRM such as HubSpot • Confidence handling pushback, scope creep, tough conversations, and at-risk renewals • Professional fluency in written and spoken English • Ability to work at least 5 hours overlapping with North American Eastern Time • Basic CRO knowledge, including landing page best practices, A/B testing, and conversion tracking (nice-to-have) • Experience with workflow automation such as Zapier or ClickUp automations (nice-to-have) • Background with B2B customers and SaaS clients (nice-to-have) • Familiarity with net revenue retention, upsell motions, and customer lifetime value (nice-to-have)

🏖️ Benefits

• Remote work arrangement in LATAM or Europe • At least 5 hours of overlap with North American Eastern Time • Full-time employment • Opportunity to work with B2B, law firm, signage, SaaS, and home improvement clients • Use of AI tools and workflow automation in the role

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