Customer Success Manager

🔥 7 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

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Measure Marketing Results Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

Consulting • Manufacturing • Marketing

Measure Marketing Results Inc. is a demand and performance marketing agency specializing in catalyzing revenue growth for B2B companies, particularly in the SaaS, Tech, and Manufacturing sectors. The company focuses on accelerating growth by building robust pipelines, driving revenue, and reducing acquisition costs through services such as go-to-market strategy, demand creation and capture, SEO & content marketing, and RevOps integration. With a dedicated team of over 50 skilled marketers, Measure Marketing Results Inc. ensures alignment between marketing, sales, and customer success teams to maximize efficiency and sustainability in revenue generation. Their comprehensive approach leverages analytics, performance metrics, and marketing automation to turn every marketing investment into measurable success.

📋 Description

• Serve as each client's trusted partner and main point of contact • Run check-ins, monthly reviews, and quarterly reviews to demonstrate progress and set the next 90-day sprint • Handle escalations and drive fast, accountable fixes • Explain AI search shifts, including AI Overviews, zero-click results, and citations in ChatGPT and Perplexity • Read paid search performance in Google Ads and Microsoft Ads, including spend, CPC, conversions, and cost per lead • Connect GEO, AEO, SEO, and PPC to visibility, qualified traffic, leads, and cost per lead • Link content plans to client goals and identify search and AI-engine gaps • Identify when traffic or ad clicks grow while leads remain flat and drive CRO fixes with the web team • Turn GA4, Search Console, Google Ads, agency reporting tools, and HubSpot data into monthly client value stories • Use AI to draft reports, summarize calls, and identify patterns while verifying output and owning client-facing content • Score account health based on leads and customer sentiment and run recovery plans for Yellow or Red accounts • Escalate accounts that remain Red for more than 30 days • Pass expansion opportunities to the growth team • Turn success plans into ClickUp projects with owners, milestones, and deadlines • Keep HubSpot clean • Coordinate SEO, PPC, content, web, and development teams while protecting scope and margin • Automate repetitive reporting and follow-ups with AI and workflow tools

🎯 Requirements

• 3+ years in customer success or account management at a digital marketing agency, SEO/SaaS company, or similar B2B service business • Working understanding of SEO and PPC, including Google Ads and Microsoft Ads • Curiosity and early knowledge of AI search, GEO, and AEO • Comfort reading GA4, Search Console, and dashboard data and explaining what changed and why • Proven ability to turn data into a clear, persuasive story for business owners and executives • Hands-on experience with AI tools such as ChatGPT, Claude, or Gemini for research, reporting, and communication • Judgment to verify AI-generated output • Experience running projects in ClickUp or a similar tool such as Asana or Monday • Experience keeping a CRM such as HubSpot clean • Confidence in tough conversations, including pushback, scope creep, and at-risk renewals • Professional fluency in English, written and spoken • Availability for at least 5 hours of overlap with North American Eastern Time • Basic CRO knowledge, such as landing page best practices, A/B testing, and conversion tracking (nice-to-have) • Experience with workflow automation such as Zapier or ClickUp automations (nice-to-have) • Background with B2B customers and SaaS clients (nice-to-have) • Familiarity with net revenue retention, upsell motions, and customer lifetime value (nice-to-have)

🏖️ Benefits

• Remote work arrangement • Opportunity to work with a Toronto-based GEO, AI search and SEO agency • Collaboration with clients and teams across LATAM, Europe, and North America

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