Bilingual Spanish/English Telephonic Injury Triage RN, Full-Time Overnight

🕒 September 3

🇺🇸 United States – Remote

💵 $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 2%

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Medcor

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🏗️ Construction

🍽️ Food & Beverage

📦 Logistics

Construction • Food & Beverage • Logistics

Medcor is a healthcare company that specializes in reducing claims and preventing over-treatment through the establishment of onsite clinics, workplace safety initiatives, telehealth services, and wellness programs. By adopting a proactive approach, Medcor focuses on creating healthier workplaces while optimizing costs for employers across various industries including manufacturing, construction, retail, and food processing. Their services include mobile occupational health services, injury triage, and employer support, all aimed at improving employee health outcomes and managing healthcare-related costs effectively.

📋 Description

• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment • Document each call efficiently and accurately • Monitor and track individual and call center goals, productivity metrics, and statistics • Reflect all shift activities using the phone system and maintain personal schedule adherence • Provide superior customer service to Medcor clients and employees • Complete accurate assessment of symptoms and concerns using Medcor's Triage Algorithms • Follow HIPAA Compliance Policies • Complete six weeks of training: three weeks of classroom instruction and three weeks of precepting • Work a permanent overnight schedule between 11:00pm and 9:00am, with every-other-weekend and holiday rotation

🎯 Requirements

• Bilingual and fluent in both English and Spanish • Valid RN license • Current BLS (CPR) certification • Ability to handle a high volume of consecutive calls • Strong technological skills • Typing speed of at least 30 WPM • Ability to work a major U.S. holiday rotation • Ability to work every other weekend • Effective written, verbal, and interpersonal communication skills • Ability to read, analyze, and interpret triage tools and information and provide care instructions • Ability to talk and/or hear; sit and use hands; and perform close-vision computer and written work • Ability to work on a computer for long periods • Private home space with four walls and a door for patient privacy • Access to high-speed internet, excluding satellite, within primary residence • Ability to receive and apply feedback • Call center experience is a plus • Occupational health experience is a plus

🏖️ Benefits

• Additional shift differential pay available for evenings, nights & weekends • Potential for retention and performance incentives • Opportunities to move vertically, horizontally, and geographically • Training and support • Open-door policy • Paid time off • Health and dental insurance • 401K with match • Education reimbursement • Peer recognition program • Tobacco-free and smoke-free workplace

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