Ecommerce Customer Support Specialist

Job not on LinkedIn

🔥 25 minutes ago

🇨🇦 Canada – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

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• Just posted.
• No salary listed.

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MedSpa Partners Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏥 Healthcare

💼 Consulting

💄 Beauty

Healthcare • Consulting • Beauty

MedSpa Partners Inc. is the leading acquirer of Medical Aesthetics practices in North America. The company is focused on acquiring top Medical Aesthetics clinics and helping them achieve personal and professional goals by fostering world-class customer experiences through support and community collaboration. MedSpa Partners supports clinician entrepreneurs by offering balance, growth, community, and succession options. Partners benefit from a broad network of leading clinics, accessing shared values, innovations, and best practices. Support extends to marketing, HR, business intelligence, payroll, procurement, real estate, legal services, clinical best practices, recruiting, training, IT, and compliance. MedSpa Partners aims to create an inclusive and collaborative environment for Medical Aesthetics professionals through excellence in service and operational support.

📋 Description

• Monitor and respond to Canadian and U.S. e-commerce inquiries • Assist with order confirmations, payment and fulfillment status, shipping timelines, delivery updates, tracking, and routine order changes • Research missing, delayed, partially fulfilled, incorrect, duplicate, damaged, or marked-delivered orders • Gather photos, tracking, and relevant details before coordinating next steps • Provide basic product, availability, website, and promotional information using approved sources • Escalate clinical, technical, authenticity, or policy questions • Complete routine order and address verification and support approved release checks • Hold and escalate high-risk or conflicting fraud cases • Coordinate cancellation, return, replacement, and refund requests within approved authority • Work with e-commerce stakeholders, fulfillment partners, and customer service colleagues • Maintain accurate Shopify or approved case notes and follow-up information

🎯 Requirements

• Previous e-commerce customer service, online retail, or high-volume customer support experience • Familiarity with Shopify or a similar platform • CRM, shared inbox, or order-management experience is an asset • Strong written communication, sound judgment, and a calm, customer-first approach • Ability to manage high inquiry volumes while maintaining accuracy, prioritization, and professional follow-through • Strong organization and attention to detail • Ability to troubleshoot routine issues and recognize when escalation is required • Comfort in a fast-paced promotional retail environment • Canadian and U.S. customer support experience is an asset • Experience within Ecommerce Customer Service/Support • Experience with CRM systems • Experience with Shopify

🏖️ Benefits

• Temporary employment for Black Friday & Holiday Support – Nov - Dec • Temporary employment term • Hourly salary expectations requested in the application

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