Customer Care Specialist

Job not on LinkedIn

🔥 16 minutes ago

🇨🇦 Canada – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

PayFacto

WebsiteLinkedInAll Job Openings

201 - 500 employees

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2021-08

Food & Beverage • Consulting • Logistics

PayFacto is a leader in integrated payment and SaaS POS solutions for the restaurant and hospitality industry. Headquartered in Montreal with operations in Canada, the United States, and the United Kingdom, PayFacto is recognized for its expertise, agility, and execution. The company enables merchants of all sizes to manage their electronic transactions with its proprietary payment gateway and SaaS point of sale technology, offering a unique suite of integrated payment and POS solutions through an extensive network of distributors and resellers.

📋 Description

• Answer incoming calls and make outbound follow-up calls as required • Receive, manage, and resolve incoming support tickets • Manage and prioritize an individual ticket queue to ensure timely responses and resolution • Participate in and successfully complete assigned training • Attend daily team meetings and contribute to team discussions • Collaborate with multiple departments to address merchant inquiries and resolve issues • Use the Knowledge Base and other knowledge management tools to provide accurate and effective support • Provide ongoing customer support for PayFacto products and services • Serve as the first point of contact for merchants, delivering professional customer service and technical support

🎯 Requirements

• Excellent communication skills in both English and French • Ability to learn and adapt quickly to new technologies and systems • Comfortable providing remote support through telephone and online tools • Strong customer service skills and professional telephone etiquette • Excellent verbal communication and active listening skills, including the ability to explain basic technical concepts to non-technical customers • Proven ability to multitask, manage competing priorities, and stay organized • Ability to follow company guidelines, procedures, and established processes to troubleshoot and resolve issues • Strong documentation skills, including the ability to accurately record customer interactions and solutions • Ability to work effectively under pressure in a fast-paced, demanding environment • Previous experience in the restaurant or hospitality industry is an asset • Experience with payment processing or Point-of-Sale (POS) systems is an asset • Experience in a technical Help Desk environment providing Tier 1 support is an asset • Proficiency with PCs and operating systems, including the ability to troubleshoot and resolve common technical issues, is an asset • Basic networking knowledge is an asset

🏖️ Benefits

• One-year temporary contract • Remote work arrangement • Assigned training and professional development through training completion

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume