Customer Success Manager

Job not on LinkedIn

🕒 5 days ago

🌵 Arizona, Colorado, +9 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Melio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

Melio is a company whose services are not detailed in the provided information. Their operations seem to be reliant on web technology, though specifics are unclear. More information is needed to provide a full description of their offerings.

📋 Description

• Own all strategic actions associated with customer engagement and retention efforts. • Build dynamic relationships with your customers through meaningful interactions and comprehensive engagements, developing a deep understanding of their business needs to drive retention. • Lead customers through early adoption and proactively shepherded them through lifecycle stages, educating on best practices, removing friction, and accelerating time-to-value. • Continuously evaluate customer health signals and feedback to surface churn risks and growth pathways across the customer lifecycle. • Execute proven sales methodologies to guide strategic customer conversations, deepen discovery, and influence outcomes for the customer and the business. • Share ownership of “one-to-many” motions (e.g. webinars), when required, to support customer education at scale. • Work collaboratively alongside relevant Melio departments to ensure the voice of the customer is constantly elevated in a digestible, actionable format, and that the customer is receiving the utmost support and satisfaction. • Proactively evaluate best practices when it comes to processes and procedures within the Customer Success role; suggest changes or enhancements to existing procedures to ensure the team’s motions are aligned with the goals of customers and the business. • Leverage internal tools, such as Salesforce, Tableau, Outreach, and Gong to ensure effective communication and impact assessment.

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, Sales, or any client facing role. • 1+ years experience utilizing a CRM software system, Salesforce preferred. • Experience in a scaled customer success environment, maximizing impact for a large range of clients through scalable motions executed at key moments in a customer’s journey. • Proven ability to adopt new technologies and teach others effectively. • Strong communication and sales acumen, with the ability to understand the true needs of the customer, helping them tap into the full value of Melio’s platform for their unique business. • Takes an analytical, strategic approach to our customers’ success, constantly iterating to improve the whole customer experience. • Excited to bring new processes and procedures to continue to develop the customer journey at Melio. • Enjoys working cross-functionally with other teams across the organization on a diverse range of internal and customer-facing initiatives. • Excellent time-management skills, as well as the ability to remain flexible as the company and role evolves. • Passionate about speaking with and building relationships with small business owners, helping their businesses succeed with Melio. • Has a track record of taking on additional responsibilities outside of their direct scope, showing a natural curiosity.

🏖️ Benefits

• Competitive compensation packages: We strive to make each and every employee feel valued and appreciated. • Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA. • 401K matching and stock options: Feel the investment of working at a hyper-growth startup. • Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees. • Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it. • Food perks: Enjoy a weekly Seamless stipend. • Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.