Amazon Connect Architect

🕒 May 26

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏛️ Architect

👻 Ghost score 54%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers • Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end frameworks • Design event-driven, scalable cloud architectures following AWS Well-Architected principles • Implement GenAI solutions using Amazon Bedrock, SageMaker, and third-party/open-source LLMs • Integrate conversational intelligence into customer and agent workflows with AI/ML teams • Configure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controls • Ensure compliance with enterprise security and governance standards • Integrate Amazon Connect with third-party CRMs and enterprise systems • Design streaming APIs, event-handling logic, and reporting APIs • Lead cross-functional engineering, DevOps, and product teams to deliver complex solutions • Align architectural strategy with business and customer experience goals

🎯 Requirements

• 8+ years of experience in AWS architecture and cloud solution development • Deep expertise with Amazon Connect, Lambda, API Gateway, Lex, Bedrock, DynamoDB, S3 & CloudWatch • Proven experience with GenAI technologies (AWS-native & open-source models) • Strong understanding of IAM, cloud infrastructure, monitoring, and security practices • Experience building custom chat widgets and agent workspace solutions • Hands-on experience with CRM integrations and real-time event streaming • Strong communication, leadership, and problem-solving skills

🏖️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.