Business Architect

🕒 May 22

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏛️ Architect

👻 Ghost score 56%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Collaborate with business and IT teams to design and deliver scalable contact center solutions • Engage in business analysis and design for contact routing, personalization, and self-service capabilities • Analyze and define business and agent desktop requirements • Translate enterprise and business requirements into long-term technical architecture and data lake solutions • Collaborate with stakeholders across business and technical teams to support scalable contact center transformation initiatives

🎯 Requirements

• 4–5 years of experience in voice and data telecommunications • Hands-on experience with Amazon Connect • Experience understanding business requirements for technical solutions • Good knowledge of customer communication channels such as IVR, voice, chat, SMS, email, and digital support platforms • Experience working with chatbots, voice bots, co-browse solutions, and workflow automation

🏖️ Benefits

• Health insurance • Language courses • Relocation program • Professional development opportunities • Mentorship and talent investment programs • Internal mobility and internship opportunities • Social sustainability values