Business Architect

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🕒 May 22

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

📋 Description

• Collaborate with business and IT teams to design and deliver scalable contact center solutions • Engage in business analysis and design for contact routing, personalization, and self-service capabilities • Analyze and define business and agent desktop requirements • Translate enterprise and business requirements into long-term technical architecture and data lake solutions • Collaborate with stakeholders across business and technical teams to support scalable contact center transformation initiatives

🎯 Requirements

• 4–5 years of experience in voice and data telecommunications • Hands-on experience with Amazon Connect • Experience understanding business requirements for technical solutions • Good knowledge of customer communication channels such as IVR, voice, chat, SMS, email, and digital support platforms • Experience working with chatbots, voice bots, co-browse solutions, and workflow automation

🏖️ Benefits

• Health insurance • Language courses • Relocation program • Professional development opportunities • Mentorship and talent investment programs • Internal mobility and internship opportunities • Social sustainability values