Senior Full Stack Java Engineer – Workforce Management

🔥 1 minute ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 25%

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and domain-driven design practices • Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting • Develop responsive workforce applications using TypeScript and React for planners, supervisors, and employees • Design and consume REST APIs using an API-first approach; maintain OpenAPI/Swagger contracts and versioning standards • Implement event-driven workflows for schedule changes, agent states, queue metrics, forecasts, and adherence events • Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms • Model workforce and operational data in PostgreSQL and other relational databases • Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency • Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes • Troubleshoot production issues and optimize performance, batch processing, concurrency, scalability, and reliability • Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities • Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to deliver solutions • Join the Workforce Management product stream and build enterprise-scale solutions supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in a contact center environment

🎯 Requirements

• 8+ years of experience in full-stack software development, including ownership of production applications • Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management • Experience with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows • Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence • Frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices • Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components • Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms • Experience with AWS services and Amazon Connect is preferred • Experience designing REST APIs, microservices, and event-driven services in distributed environments • Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases • Experience developing, deploying, or supporting cloud-based and containerized applications • Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops • Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios is nice to have • Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning is nice to have • Experience with real-time operational data processing and event-driven architectures is nice to have • Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies is nice to have • Exposure to workforce analytics, optimization techniques, or operational research concepts is nice to have • Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices is nice to have • Practical experience with AI-assisted software development or AI-enabled solutions, including Claude or GitHub Copilot, is a plus

🏖️ Benefits

• Comprehensive compensation and benefits package • Health insurance • Language courses • Relocation program • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Opportunity to collaborate on impactful projects for top global clients • Inclusive and supportive work environment • Regular team-building company social events • Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality

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