Director, Account Management

🕒 3 days ago

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Momentive Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤝 Non-profit

B2B • Non-profit • Software

Momentive Software is a provider of a comprehensive suite of software solutions tailored for nonprofits and associations. The company aims to streamline operations, enhance member and donor engagement, and drive impactful results for mission-driven organizations. Their offerings include tools for association management, fundraising, event management, learning management, and data analytics, allowing organizations to efficiently manage their financials and foster deeper community connections.

📋 Description

• Build Momentive Software’s first dedicated Account Management team from the ground up • Define team structure, territories, hiring plan, duties, processes, tools, quotas, and targets • Recruit, onboard, hire, and coach the first Account Managers • Establish the Account Management function’s retention, renewal, and expansion operating model • Own net revenue retention across Momentive’s client portfolio • Set quota, compensation recommendations, and success metrics with Sales leadership and RevOps/Finance • Coach Account Managers through pipeline reviews, call shadowing, and account planning sessions • Own forecasting for retention, expansion, and renewal bookings • Report forecasts monthly and quarterly to sales leadership • Partner with Sales, Customer Success, Product, Marketing, Support, and Professional Services • Build playbooks, templates, account plans, QBR decks, renewal scripts, and enablement materials • Bring client insights into product and roadmap discussions • Monitor the association and nonprofit technology landscape and competitive dynamics

🎯 Requirements

• 8+ years of B2B SaaS sales or account management experience • At least 3 years leading a team • Track record of building a function, program, or team from scratch • Direct experience owning retention and expansion revenue against NRR targets • Experience hiring, onboarding, and coaching account management or sales talent • Comfort operating in a private equity-backed environment with near-term performance expectations • Experience with executive-level client stakeholders and multi-threaded accounts • Familiarity with association, nonprofit, or membership technology space is a plus • Salesforce or comparable CRM experience for forecasting, pipeline, and account management • Gong, Salesloft, or equivalent sales engagement and conversation intelligence tools • Microsoft Office 365, including Excel for reporting and quota modeling • Strong people leadership and ability to hold a team accountable • Ability to build structure and process where none exists • Clear, direct communication and cross-functional alignment skills • Strategic thinking and attention to individual account details • Strong financial and business acumen • Willingness to travel up to 25% • Eligibility to work in the United States without sponsorship • Minimum age of 18 • Ability to verify identity and complete the required employment eligibility verification form upon hire

🏖️ Benefits

• Medical, Dental & Vision Benefits • 401(k) Savings Plan with Company Match • Flexible Planned Paid Time Off • Generous Sick Leave • Inclusive & Welcoming Environment • Purpose-Driven Culture • Work-Life Balance • Commitment to Community Involvement • Employer-Paid Parental Leave • Employer-Paid Short-Term Disability • Remote Work Flexibility