Automotive Program Manager

🕒 September 11

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MSX International

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🚘 Automotive

🤖 Artificial Intelligence

Consulting • Automotive • Artificial Intelligence

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• Own day-to-day delivery of the national automotive field-services program • Lead, coach, and hold accountable regional Team Leaders and field consultants • Serve as primary client liaison and manage day-to-day delivery • Establish daily operating cadence including huddles, escalation reviews, and follow-through • Set priorities and expectations and drive performance against program objectives • Coordinate communication, manage resources, and report to executive management • Create and execute project work plans and revise them as needed • Track deliverables, issues, risks, and action items to closure • Manage data accuracy, timeliness, and work-product quality; execute QA and peer-review processes • Partner with data analytics/BI to translate reporting into field-level action • Collaborate with client teams to meet financial and customer-satisfaction goals • Estimate resourcing and staffing needs • Negotiate and manage client commitments and expectations • Monitor objectives and provide constructive performance feedback • Develop processes and measures to drive performance and apply LEAN principles • Recruit, hire, develop, and retain field personnel • Manage contractual compliance and support transition/stabilization phases • Provide regular financial and program reviews to client and MSX senior management • Travel frequently and on demand to client and field locations

🎯 Requirements

• 7+ years of industry experience, with a minimum of 5 years in project and/or program management • Track record of delivering on complex, performance-driven programs • Experience working within, influencing within, and networking within a matrix environment • Conversant with project management methodologies • Professional analytics experience necessary to identify opportunities, trends, and anomalies • Excellent communication, presentation, and negotiation skills • Team-building and participative management skills • Self-starter able to work under minimal supervision • High level of proficiency with PC and Microsoft Office applications • Experience leading large, geographically dispersed teams • Bachelor's degree in a related field or minimum 5 years equivalent experience • Expertise in dealership operations and/or automotive field services • Basic understanding of automobile repair and technology • Prior program management experience required • Professional-level communication in English and any other languages required by the project client • Proficiency with Outlook, Excel, PowerPoint, Project, Word, and Power Apps • Comfortable interpreting dashboards and reporting to guide team priorities • Ability to execute reporting, group facilitation, coaching, and product/deliverable delivery • Ability to formulate business decisions using logical reasoning and provide solution-based outcomes • Demonstrated ability to operate successfully with limited management oversight • Physical ability for multi-day travel, extended activity during meetings and field visits, and lifting at least 50 lbs.

🏖️ Benefits

• Ability to work remotely • Ability to equally accommodate working from a corporate/home office or remote location • Full-time employment • Some overnight travel may be required