Customer Success Manager – Founding

Job not on LinkedIn

🔥 59 minutes ago

🇺🇸 United States – Remote

💵 $140k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nango (YC W23)

WebsiteLinkedInAll Job Openings

1 - 10 employees

🔌 API

🤝 B2B

API • B2B

Nango is a single API for all your integrations. It enables rapid deployment of product integrations, allowing companies to maintain full control and build deep integrations on a single platform. As an open-source and code-first solution, Nango supports over 100 APIs out of the box, making it a versatile tool for developers.

📋 Description

• Build lasting relationships with developers, product leaders, and decision-makers at largest customers • Understand customers’ products and help them derive more value from Nango • Discover new use cases, teams, and integrations that drive account expansion • Own renewal and expansion conversations from planning through close • Identify adoption gaps and risks using product usage and customer conversations • Partner with Engineering to resolve blockers and bring customer needs into the roadmap • Build playbooks and outreach to serve 700+ customers • Track customer health, retention, and growth while building the customer success function • Work closely with the largest accounts and directly with the founders

🎯 Requirements

• Experience growing customer relationships at a developer tools, infrastructure, or technical SaaS company • Experience owning renewals and expansion, with demonstrable results • Comfort discussing APIs, integrations, and technical use cases with developers • Ability to build trust with hands-on users and executive buyers • Ability to connect customer goals with product adoption and commercial opportunities • Organized, proactive, and thoughtful approach to prioritization • Ability to define customer success playbooks rather than follow an existing one

🏖️ Benefits

• Equity of 0.05%–0.15%