Technical Support Engineer

🕒 April 23

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Narvar

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🛍️ eCommerce

☁️ SaaS

🛒 Retail

💰 $30M Series C on 2018-08

eCommerce • SaaS • Retail

Narvar is a company that specializes in creating intelligent post-purchase experiences for ecommerce businesses. Their platform provides a range of services to enhance customer engagement and retention, from setting clear delivery expectations and proactive multi-channel messaging to seamless returns and exchanges. Narvar's solutions are designed to build loyalty by personalizing the consumer journey and optimizing reverse logistics, ultimately converting and retaining customers while increasing revenue and reducing costs. The company boasts a powerful network and integrations with popular platforms like Shopify, Zendesk, and Salesforce, and supports over 2,000 retailers globally. Narvar's services cater to a variety of industries including apparel, electronics, and beauty, providing exceptional post-purchase experiences through actionable insights and data-driven interactions across their ecosystem.

📋 Description

• Diagnose and resolve high-priority, complex technical issues • Conduct thorough root cause analysis of recurring issues • Ensure high ticket productivity while maintaining a minimal backlog • Manage and prioritize incidents and service requests using internal tools • Serve as the main escalation point for critical issues • Provide On Call support in rotation including weekends • Work with cross functional teams to drive resolution to critical customer issues

🎯 Requirements

• 5-8 years of experience in technical support or a related field • Deep understanding of API’s and Knowledge of database tables & SQL • Proficiency in HTML, CSS, JavaScript and Microsoft excel and intermediate Python • Outstanding verbal and written communication skills • Excellent analytical and problem-solving abilities • Strong customer service orientation • Flexibility and agility with changing priorities in a fast paced environment • Ability to create and maintain detailed technical documentation

🏖️ Benefits

• Equal-opportunity employer and values diversity • On Call support in rotation • Remote work flexibility