Senior Technical Support Engineer

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🕒 April 22

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Velora

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Velora is an AI-powered HR software company that provides a talent acquisition and assessment platform to automate and streamline recruitment workflows. Its Velora HR suite includes an ATS, multiposting with AI, multilevel evaluation (screening, chatbots, video interviews, skills tests), document management, people analytics, onboarding automation, and branded career sites. Velora also offers Velora Assessment to integrate its evaluation capabilities into existing ATS platforms, targeting enterprise HR teams to reduce time-to-hire and improve candidate experience.

📋 Description

• Serve as incident lead for high-severity, customer-impacting issues; run blameless post-mortems and define corrective actions • Act as technical owner for a product area with defined SLAs and proactive health checks • Lead technical communications during incidents; set expectations and provide timely updates until resolution • Use Cursor as your primary AI workspace to triage, diagnose, and resolve issues faster • Build dashboards and saved searches across logs, product analytics and tickets to detect regressions early • Drive creation and upkeep of internal runbooks, decision trees, and troubleshooting guides; keep them updated • Serve as a bridge between TSE, Engineering, and Product — translating customer pain into prioritized fixes

🎯 Requirements

• 5–7 years supporting SaaS products with a proven track record of leading complex escalations and owning high-priority accounts • Bachelor's in Computer Science, Engineering, or a related field — or equivalent hands-on experience • Can read code diffs across multiple languages and narrow likely failure points; comfortable collaborating with engineers • Expert with SQL — filters, joins, aggregations, subqueries — and confident using production-safe replicas to validate data integrity • Proficient with session replay tools (e.g., LogRocket, FullStory), logging/metrics platforms (e.g., Sumo Logic, Splunk, Sentry), and API clients (e.g., Postman) • Uses Git to review release notes and PRs; contributes doc and runbook improvements via pull requests • Builds lightweight tools or scripts to reproduce issues, parse logs, and generate diagnostics for faster resolution • Confident coordinating multi-team incident response; defines clear roles and maintains customer trust under pressure

🏖️ Benefits

• Salary – $105,000 - $110,000 • Paid Time Off – 4 weeks paid leave plus 11 public holidays and extra 2-week company holiday • Health Coverage & Retirement – robust medical, dental, vision, disability and life insurance with 4% match on Retirement • Training – support for learning new skills or course tickets