Customer Success Manager – Mid-Market

🕒 September 14

🇺🇸 United States – Remote

💵 $60k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ncontracts

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

☁️ SaaS

📋 Compliance

🏦 Banking

💰 Private Equity Round - Ncontracts on 2015-05

SaaS • Compliance • Banking

Ncontracts is a provider of integrated risk and compliance management software and services focused on financial institutions. Their SaaS platform offers enterprise risk management, compliance management (including AI-powered regulatory research and complaint categorization), vendor/third‑party risk management, audit and findings management, business continuity, cybersecurity assessments, and lending compliance (CRA, HMDA, 1071). Ncontracts serves banks, credit unions, mortgage lenders, fintechs and wealth managers, combining attorney-created knowledge bases, AI tools, and implementation/support services to help institutions manage regulatory obligations and third‑party risk.

📋 Description

• Manage a portfolio of Strategic & Growth clients throughout their post-sales customer journey, including kickoff, adoption, renewals, and advocacy • Drive business process recommendations to accelerate adoption, retention, expansion, and value achievement • Identify and resolve risk • Stay current on evolving Ncontracts product and service offerings • Work cross-functionally with Product, Sales, Support, and other teams • Facilitate conversations to drive customer outcomes • Track and monitor the customer base • Collaborate with account teams on growth and upsell opportunities • Prepare and deliver strategic Business Reviews • Develop advanced knowledge of Ncontracts SaaS software solutions and related services • Develop generalized understanding of customers’ businesses and desired outcomes • Develop working knowledge of the market and environment in which customers operate • Serve as the customer’s trusted advisor and conduct scheduled engagement cadences, including executive-level Business Reviews • Drive revenue retention and identify expansion opportunities

🎯 Requirements

• 3+ years of proven experience in Customer Success, Account Management, Business Development, or another client-facing role • Experience working with complex, multi-divisional, multi-geographical customers • Experience developing relationships with customer C-Suite • Demonstrated ability to influence and/or affect change • Quantitative and qualitative analytical ability • Comfort with PowerPoint, Excel, and Word • Willingness to learn new programs • Ability to juggle dozens of competing demands and manage limited time • Team-oriented and results-driven • Proven track record of being a strategic Customer Success Manager • Passion for building a great company and product • Intellectual curiosity and adaptability • Customer-focused • Legally authorized to work in the United States

🏖️ Benefits

• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws • 11 paid holidays • Community and social events • Mental Health Benefits • Medical, Dental and Vision insurance • Company-paid Group Life Insurance • Company-paid Short- and Long-Term Disability • Flexible Spending Account • Health Savings Account • Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice • Pet Insurance • 401(k) with company match with eligibility on Day 1 of employment • 2 Paid Volunteer Time Off Days • Fun, fast-paced work environment • Career growth and life-work balance