Account Manager

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Netagen

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Netagen is a Canadian information and communication technology (ICT) company that provides networking, cloud, managed services, professional services, and unified communications solutions to enterprise customers. With over 20 years of experience (formerly Combat Networks), Netagen offers end-to-end capabilities — discover, design, deploy, support and manage mission-critical networks — including network monitoring, network security, contact centre and NG9-1-1 emergency response migrations, backed by a 24/7 operations centre.

📋 Description

• Build and maintain long-lasting relationships with assigned clients • Conduct account reviews and client touchpoints to assess satisfaction, identify risks, and uncover renewal, retention, upsell, and cross-sell opportunities • Grow account revenue by aligning client needs with Netagen products and services • Serve as the primary client contact, address concerns, resolve issues, and ensure customer satisfaction • Partner with Operations, Shared Organizational Services, Sales Design, and Sales Support to coordinate service delivery and develop solutions • Manage renewals, contract amendments, and service changes while maintaining accurate account documentation • Maintain client, opportunity, pipeline, and activity records in CRM systems; prepare reports and forecasts • Monitor account health, identify retention risks, and minimize churn • Track industry trends, market conditions, competitor activity, and emerging technologies to provide client recommendations • Participate in professional development, training, and industry events • Contribute to sales forecasting and business planning • Achieve or exceed revenue, renewal, and account growth objectives • Develop and execute account plans for key clients

🎯 Requirements

• University or College degree in business, marketing, sales or related field, or equivalent work experience • 3+ years experience in account management, customer success, or inside sales • Experience ideally within the technology or telecommunications industry • Bilingualism (English and French) considered an asset • Proven track record of maintaining client relationships and achieving sales or retention targets • Strong consultative and value-based selling capability • Working knowledge of structured sales methodologies such as MEDDIC, MEDDPICC, Challenger Sale, SPIN Selling, Sandler, or similar frameworks • Ability to prospect, qualify, and develop new customer opportunities • Ability to expand existing accounts through renewal, upsell, and cross-sell strategies • Ability to build account plans, map stakeholders and decision processes, identify economic buyers, manage compelling events, and advance opportunities through a disciplined sales cycle • Experience building and managing a qualified pipeline and maintaining accurate CRM data • Ability to forecast account growth, renewal risk, and new business opportunities • Ability to engage technical contacts, business leaders, procurement teams, and executive decision-makers • Skilled at discovery, active listening, objection handling, commercial negotiation, and presenting business cases • Comfortable learning and selling technology, telecommunications, managed services, connectivity, collaboration, or related business solutions • Ability to translate product, service, and market knowledge into client-specific recommendations • Customer-focused, resilient, and commercially curious, with a proactive approach to solving problems

🏖️ Benefits

• Performance-based incentive plan • Flexible work arrangements • Professional development and learning opportunities • Comprehensive health, dental and vision insurance • Long-term disability (LTD) insurance • Life Insurance and Accidental Death & Dismemberment (AD&D) insurance • Paid vacation and personal time