Technical Account Manager

🕒 October 20

🇺🇸 United States – Remote

💵 $60k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Net at Work

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

Net at Work is a technology solutions provider that helps small and medium-sized businesses enhance their operations through transformative use of technology. They offer a wide range of services including ERP implementation, CRM solutions, IT managed services, cloud hosting, and strategic advisory services. Net at Work focuses on unlocking the power of next-generation technology to improve business efficiency, employee experience, and customer engagement. By aligning technology with business needs, they assist companies in various industries including Chemicals, Construction, Healthcare, and more, to optimize their performance and unleash their potential.

📋 Description

• Own the client relationship and identify opportunities for products and services • Drive client satisfaction, retention, contract renewal, upsell, and cross-sell revenue expansion • Act as client advocate and primary escalation point • Execute client experience and sales strategies • Cultivate existing client relationships and become a trusted advisor • Support immediate client needs, order and quote administration, and fulfillment follow-up • Interact with the Engineering team for appropriate support • Facilitate appointments and quarterly business reviews • Manage accounts receivable, revenue risk, and customer health • Plan and execute webinars, seminars, and client events • Manage the sales cycle within the existing client base • Achieve inside sales quotas and maintain a continuous pipeline • Report on client health status and revenue forecasts • Maintain client documentation and CRM information • Create SOWs and design technical solutions for professional service and recurring sales under $20k or standardized

🎯 Requirements

• 2 years within a Managed Services organization • 3 years in a Technical Account Management or Inside Sales role • Demonstrated success in meeting or exceeding assigned sales quotas • Strong track record of maintaining a high level of customer satisfaction • Strong business writing and verbal communication skills • Demonstrated ability to lead client meetings and presentations effectively • Experience closing recurring service sales • Business awareness of how IT relates to business strategy and goals • Professional demeanor and appearance; punctual, personable, team player • May require customer approval for access to customer information, systems, and/or premises

🏖️ Benefits

• Commissions in accordance with the Company's plan • Medical, Dental, and Vision insurance • Accident, Critical Illness, and Hospital Indemnity coverage • Employee Assistance Program (EAP) • Life and AD&D Insurance • Short- and Long-Term Disability Insurance • Flexible Spending Accounts • Transportation and Parking Accounts • Health Savings Accounts with company contribution • 401(k) with matching contribution • Legal Benefits • Identity Theft Protection • Pet Insurance • Wellness Program Offerings • Paid Time Off, starting at 15 days annually based on years of service • 8 Paid Holidays per year, including 1 floating holiday • Inclusive workplace and equal opportunity employment

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