Technical Account Manager

🕒 October 16

⛰️ Colorado, Florida, +6 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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PAR Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

PAR Technology is a company that provides a comprehensive suite of technology solutions aimed at the restaurant and hospitality industries. Their offerings include point of sale (POS) systems, digital ordering platforms, payment services, and customer loyalty solutions. PAR Technology aims to streamline restaurant operations through cloud-based technologies that improve speed of service, reduce wait times, and enhance the overall guest experience. They cater to various settings such as quick service, fast-casual, cinemas, casinos, theme parks, hospitality establishments, and convenience stores. By integrating various processes from front of house to back of house, PAR Technology supports a unified commerce experience for enterprises and businesses aspiring for growth.

📋 Description

• Serve as the primary technical liaison for strategic clients from scoping through implementation and ongoing support • Ensure enterprise clients have seamless data integrations, efficient onboarding, and long-term technical success • Collaborate with Customer Success, Product, and Engineering to solve complex data challenges • Translate technical concepts into clear, actionable guidance for clients • Manage client communication, expectations, and roadmaps • Educate clients on platform capabilities, integration best practices, and data governance standards • Document solutions and processes in Confluence or internal wikis • Translate business requirements into technical solutions • Design, build, and optimize scalable data pipelines and ETL workflows • Develop Python solutions using pandas, numpy, polars, pyspark, and boto3 • Use AWS services including S3, EC2, Redshift, Athena, Glue, EMR, EventBridge, Batch, and CloudWatch • Write production-grade SQL for data transformation and analysis • Manage CI/CD pipelines using GitHub, Jenkins, and Docker • Follow Agile practices using Jira and contribute to a DevOps culture • Troubleshoot and resolve complex data issues across AWS services, data pipelines, and codebases • Use Claude to accelerate technical documentation, automate data pipeline troubleshooting, and streamline SQL/Python code review

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field • 3+ years of experience in a technical role involving direct client interaction • Exceptional communication skills, including simplifying complex topics for technical and non-technical audiences • Strong SQL skills • Experience with Snowflake, Redshift, and Athena • Proficiency in Python and its data stack: pandas, numpy, polars, pyspark, and boto3 • Deep experience with AWS cloud services, including compute, storage, and analytics tools • Experience with large-scale datasets and data formats including Parquet, ORC, and CSV • Experience troubleshooting distributed systems and cloud services such as EMR, Lambda, S3, and Kubernetes • Experience with Jira and Git/GitHub • Client-focused problem-solving skills and attention to detail • Ability to lead technical discussions, debug issues, and own long-term client success • AI tools such as Claude are required for FY2026 role requirements • Master's degree in Computer Science, Data Science, or equivalent experience • 5+ years of direct-client technical experience • Familiarity with Opsgenie and CloudWatch • Familiarity with Airflow • Experience with Terraform, CloudFormation, or similar infrastructure-as-code tools • Prior experience in a high-growth, client-centric startup or SaaS environment • Experience with AI tools such as Claude or Snowflake Intelligence is a plus • Must be legally authorized to work in the U.S. or Canada

🏖️ Benefits

• Bonus eligibility • Additional compensation may include commission and/or equity, as applicable • Remote work arrangement • Equal employment opportunities • Reasonable accommodations for individuals with disabilities

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