Customer Service Representative

Job not on LinkedIn

🕒 September 11

🤠 Texas – Remote

🤠 Texas – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The NAI

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2000

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

The NAI is the Network Advertising Initiative, a self-regulatory trade association for the digital advertising and ad tech industry focused on responsible data collection and consumer privacy. It develops privacy principles and a self-regulatory framework, conducts privacy reviews and guidance, publishes policy comments and educational resources (e. g. , on privacy-enhancing technologies), and advocates on digital advertising and privacy policy while supporting member compliance and opt-out mechanisms.

📋 Description

• Handle inbound and outbound calls, emails, and other inquiries from DEA registrants and clients. • Provide customer service and assist clients with problems or issues. • Support clients, DEA registrants, and contractors. • Provide customer support services to the DEA registrant community. • Research, isolate, resolve, and follow up on customer issues. • Provide first-tier end-user call support and resolve less complex problems immediately. • Escalate complex problems to senior Help Desk Operators. • Perform specialized support that may include acquisition, finance, material, supply chain, personnel, data, and other management areas. • Meet or exceed project requirements and service performance metrics.

🎯 Requirements

• U.S. Citizenship is required to meet client and project requirements. • Must live within 50 miles of El Paso TX. • Must be flexible to work between the hours of 8 am to 8 pm EST. • Must be able to perform each essential duty satisfactorily. • Strong multitasking and attention to detail. • Commitment to meeting service performance standards. • Able to handle large orders and tasks at one time by multitasking. • Must be accurate and efficient with all documentation and delivery of services. • Ability to analyze customers' needs to determine functional requirements. • Ability to perform functional responsibilities independently. • Ability to meet or exceed project requirements and metrics, including Quality Assurance, Average Handle Time, Adherence, and Attendance. • Ability to accept critical feedback and implement changes quickly. • Ability to adapt to change.

🏖️ Benefits

• Health Insurance - medical, dental, vision & pharmacy benefits. (Employer contribution included) • Company sponsored Life Insurance. • 401K Retirement plan. • Paid Time Off • Employee Assistance Program • Paid Training • Paid Holidays