Customer Support Executive

🕒 September 11

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CXM

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💸 Finance

💳 Fintech

Finance • Fintech

CXM is an online financial services firm that operates as a brokerage platform offering Forex and CFD trading to clients. The company enforces regional access restrictions for regulatory compliance and provides risk warnings about the high-risk nature of leveraged trading. CXM also offers customer support for access and compliance inquiries.

📋 Description

• Effectively manage company communication channels, including live chat, emails, and phone calls • Identify and assess customers’ needs to ensure a high level of satisfaction • Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal • Provide timely and accurate support to clients within the specified time frame • Maintain and update CRM records with all customer interactions and actions taken • Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation • Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction • Work independently as well as collaboratively in a team environment • Adhere to standard operating procedures and company policies at all times • Report directly to the Head of Customer Support

🎯 Requirements

• Proven experience in a customer support or client service role • Previous experience or background in Forex trading or the financial markets is a strong advantage • Excellent command of English and Bahasa, native both spoken and written • Proficient in Microsoft Office applications (Word, Excel, Outlook) • Strong phone communication skills with active listening abilities • Ability to work under pressure and meet tight deadlines • Excellent communication, problem-solving, and presentation skills • Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future)

🏖️ Benefits

• KPI Bonus • Night Shift Allowance • Growth Opportunities • Collaborative Team • Modern tech stack • Meaningful autonomy in how you approach challenges • Clear opportunities for personal and professional growth