Customer Support Expert – Product Support

🕒 September 11

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GOhiring

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

GOhiring is a German recruiting SaaS platform that streamlines job posting and recruitment marketing by enabling multiposting of job ads to 1,000+ job boards and social channels. It offers a standalone multiposting product or integrations with common Applicant Tracking Systems (ATS), plus a Career Site Booster, Data Module for performance reporting and budgeting, and features for billing and contract management. GOhiring positions itself as a time-saving tool for employers and recruiting teams to automate posting, track ad performance, manage budgets and invoices, and optimize time-to-hire.

📋 Description

• Handle customer and partner requests quickly, thoughtfully, and carefully • Resolve complex issues through Zendesk and occasional customer calls • Discuss challenging cases with teammates in daily service catch-ups • Collaborate with other GOhiring teams and partners • Manage orders and maintain customer data • Conduct analyses and prepare Help Center articles and reports • Participate in discussions with job boards and support campaign management • Identify opportunities for optimization and automation • Partner with Customer Success, Product, and Finance to improve products and services

🎯 Requirements

• Full written and spoken fluency in German and English • Professional experience in a customer-facing service or support environment, preferably in a digital B2B environment or working with complex products • Clear communication via email, phone, or video • Ability to stay organized in fast-paced situations • Seeking a full-time role and willingness to grow with the company long term

🏖️ Benefits

• Remote work from home, while traveling, or in co-working spaces • Company offsites twice a year • Direct team meetups twice a year • Hands-on onboarding • Direct collaboration, high trust, creative freedom, autonomy, and peer learning • Technical setup and equipment of choice • Base salary, performance-related bonuses, and perks