Senior Business Analyst

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

Government • SaaS

Neumo is a leading government automation and cloud software platform that powers transactions and interactions between government agencies and the communities they serve. Neumo offers a unified SaaS platform and specialized products for revenue and tax compliance, payments and revenue management, DMV self-service kiosks, court and justice solutions, land and vital records, ID verification, eSignatures, reporting/analytics, and IT managed services. Trusted by 4,500+ state and local agencies across North America, Neumo processes hundreds of millions of transactions and helps agencies collect and manage public revenue and services.

📋 Description

• Analyze and gather client requirements and information/data • Enhance configuration, train clients, improve business processes, and support client satisfaction • Liaise between pension clients, business teams, technology areas, IT groups, service providers, and programmers • Analyze, validate, and document business and system requirements • Support technology solutions aligned with enterprise architecture • Design, modify, and create business processes for business transformation solutions • Provide input to improve efficiency and processes • Maintain client relationships and provide daily support during system development and implementation • Participate in client status meetings and prepare status reports and meeting notes • Manage multiple clients and prioritize tasks • Participate in upgrade and new implementation projects • Estimate and quote work with programmers • Conduct JAD sessions to collect business requirements • Provide client training • Analyze pension requirements and system modification, enhancement, and error-correction requests • Propose solutions and document functional specifications with programmers • Analyze plan documents and prepare or peer-review specifications • Draft release notes and update delivery documents • Assist with monthly support and maintenance updates • Set up client and plan rules in CPAS v5 products with support • Ensure legislative compliance and accuracy standards • Develop quality assurance standards/programs for client installations • Maintain problem logs and write test plans • Test templates, custom work, and defect fixes • Enter and update defects in the CPAS Quality system • Support upselling and configuration of additional CPAS functions • Contribute to client invoicing through accurate tracking in the CPAS Quality system

🎯 Requirements

• Minimum of 5–7 years of Canadian pension or benefit-related experience • Minimum of 5–7 years of systems analyst experience • University degree or equivalent • Designation or extensive experience/knowledge in pension plan administration (DB and/or DC) • PPAC or CEBS course is an example of relevant pension education • Business Analyst Certification • Exposure to systems/application development • Client management skills • Leadership/management skills • Willingness to travel • Excellent written and verbal communication skills • Excellent interpersonal, facilitation/presentation, and negotiation skills • Advanced organizational, analytical, and problem-solving skills • Ability to prioritize work, meet deadlines, and perform under pressure • High integrity and commitment to quality • Adaptability to changing situations • Ability to deal with ambiguity and make sound decisions • Ability to initiate, develop, and maintain effective working relationships • Initiative and personal accountability • Ability to remain stationary for most of the day and constantly operate a computer

🏖️ Benefits

• Competitive benefits and compensation package • Remote work setting