Senior Business Analyst

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

💳 Fintech

Government • SaaS • Fintech

Neumo is a government-focused cloud software company that provides automation and transaction platforms for state and local public agencies. Its product suite includes revenue and tax & licensing compliance, DMV systems and kiosks, court and justice case management, payments and revenue collection, land and vital records, ID verification, eSignatures, reporting/analytics, and managed IT solutions. Trusted by 4,500+ city, county, state, and federal agencies across North America, Neumo reports processing roughly 900M transactions and collecting about $44B in revenue for communities served. The company’s mission is to modernize constituent-facing government services through self-service solutions, integrated payments, and a unified cloud platform.

📋 Description

• Analyze customer requirements and information/data • Understand clients’ pension business needs and identify appropriate solutions • Gather, analyze, validate, and document business and system requirements • Act as a bridge between business and IT groups • Support technology solutions based on enterprise architecture • Assist in designing, modifying, and creating business processes for transformation solutions • Provide input to improve efficiency and processes • Maintain client relationships and liaise with clients, service providers, and programmers • Provide daily client support during system development and implementation, including telephone support • Participate in client status meetings and assist with status reports and meeting notes • Manage multiple clients and tasks and prioritize work • Send correspondence to clients • Participate in upgrade and new implementation projects • Estimate and quote work with programmers • Conduct client business-requirements sessions (JAD) • Provide client training • Analyze complex business and pension requirements, system modification/enhancement requests, and error corrections • Propose solutions and document functional specifications with programmers • Analyze plan documents and prepare or peer-review specifications • Draft release notes and update delivery documents • Assist with monthly support and maintenance updates • Follow CPAS standard practices and procedures • Set up client and plan rules in CPAS v5 products with support • Ensure systems meet legislative compliance and accuracy standards • Formulate quality assurance standards/programs for client installations • Document and maintain problem logs • Write test plans for upgrades and changes • Test template applications, custom work, and defect fixes • Enter and update defects in the CPAS Quality system • Encourage clients to configure additional CPAS functions • Contribute to client invoicing through timely, accurate tracking in the CPAS Quality system • Perform other duties as assigned

🎯 Requirements

• Minimum 5–7 years of Canadian pension or benefit-related experience • Minimum 5–7 years of systems analyst experience • University degree or equivalent • Designation or extensive experience/knowledge in pension plan administration (DB and/or DC), such as PPAC or CEBS coursework • Business Analyst Certification • Exposure to systems/application development • Client management skills • Leadership/management skills • Willingness to travel as required • Excellent written and verbal communication skills • Excellent interpersonal, facilitation/presentation, and negotiation skills • Advanced organizational, analytical, and problem-solving skills • Ability to prioritize work, meet deadlines, and perform well under pressure • High integrity and commitment to quality • Adaptability to changing situations • Ability to deal efficiently with ambiguity and make sound decisions • Demonstrated leadership, initiative, responsibility, and personal accountability • Ability to remain stationary for most of the day • Ability to constantly operate a computer • Frequent communication via telephone, Teams, and email

🏖️ Benefits

• Competitive benefits and compensation package • Remote work setting