Customer Service Representative

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New Era Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

📡 Telecommunications

🏢 Enterprise

Cybersecurity • Telecommunications • Enterprise

New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.

📋 Description

• Respond to participants' inquiries regarding their employer-provided group insurance plans. • Help clients understand their insurance coverage. • Provide general information about the organization. • Refer clients to specialists when necessary. • Receive, understand, and resolve complaints, proposing appropriate solutions. • Provide support and guidance while adhering to internal policies. • Perform other related duties as assigned by the service manager. • Maintain strong customer relationships through follow-up. • Identify and recommend improvements to optimize our services. • Comply with the information security policy to ensure the availability, integrity, and confidentiality of all data in any form (text, graphic, audio, visual, digital, etc.). • Other duties as required.

🎯 Requirements

• High school diploma or equivalent. • Customer service: 1 to 3 years of experience in customer support, with a particular focus on opening support tickets and resolving customer issues by phone; hands-on experience with ticketing systems and handling a high call volume is a significant asset. • User proficiency with a good working knowledge of the Microsoft Office suite. • Comfortable with technology. • Knowledge of group insurance products is an asset.

🏖️ Benefits

• Computer equipment provided. • No sales or solicitation. • 37.5 hours per week, Monday to Friday. • Dynamic work environment and excellent team. • Paid training. • Rapid onboarding.