ServiceNow Solution Architect – AI

🔥 20 minutes ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Own the ServiceNow application architecture for Plutus • Define the ServiceNow and Plutus application architecture • Determine how Plutus fits within the customer’s ServiceNow environment • Design scoped application, workspace, workflow, integration, and agentic AI patterns • Define how agents, workflows, user experiences, business rules, integrations, and human approvals work together • Establish technical standards for configuration, extension, governance, and platform guardrails • Validate AI behavior, escalation logic, guardrails, acceptance criteria, and operational monitoring needs • Partner with customer technical teams to confirm environment readiness, required connectivity, identity/access considerations, and deployment approach • Remain actively involved throughout implementation to ensure architecture integrity

🎯 Requirements

• ServiceNow platform architecture • App Engine and scoped applications • UI Builder and Workspaces • Flow Designer and IntegrationHub • REST/API architecture and ServiceNow integration patterns • ServiceNow AI capabilities, including Now Assist, AI Agent Studio, agent orchestration, and AI-enabled workflow design • Human-in-the-loop workflow design • AI governance, guardrails, testing, validation, responsible AI controls, and operational monitoring • Security and access design within ServiceNow • Customer environment connectivity, deployment readiness, and technical governance • Insurance or regulated-industry workflow experience preferred • Hands-on implementation experience with Now Assist, AI Agent Studio, agent orchestration, or related ServiceNow AI capabilities preferred • Experience designing ServiceNow solutions for insurance, financial services, risk, compliance, or regulated workflow environments preferred • Experience with ServiceNow integrations, REST/API patterns, IntegrationHub, or customer environment connectivity preferred • Experience defining platform governance, technical standards, and scalable implementation patterns for enterprise ServiceNow programs preferred • Experience with insurance core-system integration concepts, including policy administration, claims, broker/customer platforms, document systems, and insurance data flows preferred • Understanding of ServiceNow workflows, records, APIs, and agent actions interacting with customer enterprise systems • Familiarity with REST/API patterns, IntegrationHub, data mapping, data readiness, identity/access, and security considerations in regulated environments • Ability to evaluate integration complexity, identify dependencies, and partner with customer technical teams without over-positioning the role as a full enterprise integration architect • Experience supporting insurance, financial services, risk, compliance, or other regulated workflow environments preferred

🏖️ Benefits

• Diverse and inclusive workplace • Equal opportunity workplace and affirmative action employer • Disability accommodation support