Associate Software Support Representative

Job not on LinkedIn

🕒 June 3

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nextech Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Nextech Systems is a company that provides customizable, cloud-based software solutions for medical practices, with a focus on specialties such as Dermatology, Med Spa, Ophthalmology, Orthopedics, and Plastic Surgery. Their solutions include features like Electronic Health Records (EHR) and Practice Management systems, designed to streamline operations, increase efficiency, and enhance patient care. Nextech leverages advanced technologies such as Artificial Intelligence to improve practice revenue cycle management and patient retention. The company's software is trusted by over 16,000 medical practices, helping them attract new patients, optimize staff efficiency, and improve the quality of care. Nextech aims to simplify the healthcare process for specialty providers, offering a user-friendly interface that reduces administrative burdens and allows healthcare professionals to focus more on patient care.

📋 Description

• Support Nextech software applications and ensure timely response to and resolution of customer questions and issues • Provide frontline support for incoming calls, emails, and error reports • Resolve software issues and questions with known solutions • Escalate advanced issues through appropriate channels • Develop proficiency in Nextech software functionality and learn how it is leveraged in a medical office setting • Answer incoming calls from the support queue • Reply to support emails in a timely fashion • Fully document and resolve incomplete incidents following Nextech guidelines • Schedule and perform upgrades of Nextech software • Investigate software exceptions and error reports following Nextech support guidelines • Provide exceptional customer service • Maintain detailed notes and documentation for each support incident in the ticketing system • Perform activities in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other applicable regulations

🎯 Requirements

• 1 year of experience in a software troubleshooting role with customers • Excellent technical skills, including basic computer skills • Strong interpersonal, written, and verbal communication skills • Demonstrated ability to constructively work within a team environment • Proficient skills in Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, and Word) • Excellent customer service skills • Ability to type at a rate of 30 WPM, with 90% accuracy • Salesforce experience preferred • Experience using Zoom Contact Center (or similar) in a call center environment preferred • Bachelor's degree preferred • Ability to type at a rate of 50 WPM, with 95% accuracy preferred • Long-distance or air travel as needed, not to exceed 10% travel

🏖️ Benefits

• Generous annual bonus opportunity • 401(k) with Employer Match • 40 hours of paid personal time beginning January 1st of each year • 15 days of accrued PTO (increasing with years of service) • 11 paid holidays • Your Day Your Way cultural or social significance day • Access to LinkedIn Learning courses for professional development • Choice of Medical, Dental, and Vision plans • Health Savings Account with employer match • Flexible Spending Account • 100% Company-Paid Parental leave after 6 months with the company • Company-Paid Life Insurance and Short/Long Term Disability Insurance • Nextech Luminary Peer Recognition Program • Wellness Programs • Employee Assistance Program with free counseling sessions available • Corporate Discounts on Retail, Travel, and Entertainment