Account Executive

November 27

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NICE

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SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• Own a targeted list of insurance prospects and aggressively drive net-new enterprise business market share and growth for NiCE CXone and the broader NiCE portfolio. • Build a strong outbound and partner-led pipeline using industry research, outbound prospecting, and collaboration with NiCE marketing and channel teams as well as wider internal stakeholders. • Conduct high-quality discovery to identify CX and operational pain points. • Lead complex, multi-stage sales cycles with stakeholders spanning customer experience, contact centre operations, and the C-suite. • Present and position NiCE CXone and the broader NiCE portfolio to articulate measurable business outcomes around efficiency, policyholder engagement, cost-to-serve, and experience improvement. • Engage customers in business and ROI-based strategic discussions to communicate how NiCE can help deliver value by changing the relationship they have with their customers. • Partner internally to design value-driven solutions and deliver compelling demos, ROI models, and executive presentations. • Maintain accurate forecasting, account planning, and CRM discipline in line with NiCE sales standards. • Maintain product knowledge by attending continuous sales training and attending industry events. • Maintain a keen familiarity of CCaaS, Digital & AI competitors, especially strengths and weaknesses of each competitors' solutions. • Be a trusted advisor to our customers by understanding their processes, requirements, and challenges.

🎯 Requirements

• 5 - 8+ years of enterprise B2B SaaS and/or CCaaS sales experience, with demonstrated success winning net-new logos. • Proven track record of securing new logos within the insurance vertical. • Evidenced enterprise sales examples within the insurance sector. • Proven quota attainment ($1M+ annual software quota). • Expertise leading complex sales cycles with multiple executive stakeholders. • Strong understanding of cloud CX platforms, AI/automation, contact centre operations, digital engagement, analytics, or WEM. • Experience selling CCaaS or customer experience platforms—ideally familiarity with NiCE CXone, Enlighten AI, WFM/WEM, or analytics solutions. • Existing relationships with Tier 1–3 insurance carriers. • Ability to quantify ROI in areas like digital containment, automation, compliance, operational efficiency, and policyholder retention.

🏖️ Benefits

• Competitive compensation package including private healthcare • Life assurance • Generous pension contribution