Public Safety Solutions Engineer

🕒 September 22

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Support sales opportunities as a product expert and demonstrate solution capabilities • Apply knowledge of Criminal Justice Process workflows related to digital evidence • Interview and engage user work groups within Public Safety agencies • Construct needs assessments and analyses with Account Executives • Collect solution-requirement feedback and interface with Product Management • Assist with technical RFP responses and presentations • Build Scope of Work documents • Learn market needs and future trends in the Public Safety sector • Develop and deliver presentations to end users, partners, and consultants • Sell NiCE's value and differentiate its solutions from competitors • Maintain customer relationships to maximize long-term revenue and generate referrals • Collaborate with Account Executives, Product Management, Business Development, Project Management, Legal, Marketing, Professional Services, and Customer Support • Report to the VP, Business Development

🎯 Requirements

• BA/BS in Computer Science, Information Management Systems, or a related field • 4+ years experience selling and/or sales engineering into Government verticals and/or the overall Public Safety/Security industry • Experience working with government Purchasing personnel on RFP/Bid responses and state and/or federal contracts • Proven consultative selling style with experience in demonstration and presentation preparation • Strong technical knowledge • Excellent communication and presentation skills • Proven creative problem-solving skills • Experience working with and influencing high-end decision makers • Travel requirement of approximately 50% per month within assigned territory

🏖️ Benefits

• Fast-paced, collaborative, and creative work environment • Learning and growth opportunities • Endless internal career opportunities across multiple roles, disciplines, domains, and locations • Equal opportunity employment