Solutions Sales Executive, CX

September 26

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NICE

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SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• Understand new and existing customers needs for our digital solutions portfolio, improving their customers experience while articulating new and innovative ways of solving the customers business challenges. • Help define strategies that fit customers strategic objectives while satisfying their customers using NiCE solutions; using tailored use cases which clearly articulate the value and potential of the Platform. • Consultative sales: identify customer problems and position comprehensive digital offerings. • Build pipeline and regularly close deals to meet or exceed assigned sales quota. • Assist and support sales partners by participating in sales calls and closing efforts. • Respond to RFIs and RFPs and participate in creative response processes. • Attend tradeshows and engage closely with technology teams and customers, including SI organizations.

🎯 Requirements

• You have a consultative nature, and can identify the problems your customers have, while skillfully positioning your comprehensive digital arsenal to solve those problems. • This is a sales position, but an understanding of data strategy, microservices, and cloud computing trends will be helpful. • You should have a multi-faceted background to succeed in this position including a deep understanding of CCaaS. Ideally this expertise would have been acquired in similar positions at other enterprise software companies or working within SI organizations while engaging closely with technology teams and customers. • Regularly closes deals and builds pipeline within or exceeding goals. Meets or exceeds assigned sales quota. • Assist and support sales partners in sales efforts by participating in sales calls and closing efforts. • Attend tradeshows. • Respond to RFIs and RFPs. • Bachelors degree in a related technology field. MBA Preferred. • 7+ years of consulting or customer engagement experience. • 5+ years of contact center experience.