Transformation Consultant

🕒 August 11

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Engage at C-level to build executive conviction around AI-led and agentic transformation • Define enterprise-wide AI transformation roadmaps tied to revenue growth, cost efficiency, and competitive differentiation • Structure ambiguous business challenges into problem statements, workstreams, hypotheses, and recommendations • Assess AI, automation, and agentic capabilities across organizational processes, service models, decisioning, and customer engagement • Architect orchestrated AI-agentic workflows across front and back office • Lead cloud migration strategy from on-premises contact centers to NiCE CXone • Design and execute enterprise-scale change management programs • Develop business cases, transformation roadmaps, and executive-level materials • Facilitate executive alignment workshops, stakeholder interviews, and leadership discussions • Translate strategic goals into execution plans with milestones, owners, dependencies, and success metrics • Identify execution risks, interdependencies, and barriers, and recommend corrective actions • Contribute to consulting intellectual property, executive briefings, AI transformation playbooks, and vertical-specific accelerators

🎯 Requirements

• 5+ years of experience in management consulting, transformation strategy, or enterprise technology advisory • Proven track record engaging and influencing C-suite audiences • Experience shaping AI or digital transformation programs and building business cases securing senior sponsorship and budget • Deep familiarity with contact center ecosystems, including ACD routing, IVR/IVA, workforce management, quality management, and omnichannel architecture • Experience leading cloud migration or digital transformation programs in CCaaS, UCaaS, or enterprise SaaS contexts • Strong analytical and structured problem-solving skills • Strong executive communication and presentation skills for board and C-suite audiences • Ability to work across multiple functions, industries, and business environments • Proficiency in change management frameworks such as Prosci or ADKAR, or equivalent • Ability to balance strategic thinking with hands-on execution support • Bachelor's degree or advanced degree in a relevant discipline (preferred qualification; MBA or equivalent preferred) • Experience with a leading strategy or transformation consulting firm, or equivalent in-house enterprise transformation experience • Hands-on experience with NiCE CXone, NiCE Actimize, or comparable enterprise CCaaS/WEM platforms • Working knowledge of agentic AI architectures, large language model deployment, conversational AI, NLU, and real-time guidance technologies • Certification in change management, project management, or cloud architecture • Prior experience inside a contact center, CX operations, or digital transformation function

🏖️ Benefits

• Fast-paced, collaborative, and creative work environment • Opportunities to learn and grow • Endless internal career opportunities across multiple roles, disciplines, domains, and locations