ServiceNow ITOM, CMDB Architect

🕒 September 18

🌐 United States, Mexico – Remote

🇺🇸 United States – Remote 🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 ServiceNow

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nordic Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

💰 Private Equity Round on 2016-10

Healthcare • Logistics • Manufacturing

Nordic Global is a healthcare IT company that serves as a strategic partner for healthcare providers around the world, assisting them in navigating the complexities of modern healthcare technology. Nordic provides a range of services including strategic advisory, digital and cloud initiatives, implementation and support, and managed services. They specialize in improving care quality, optimizing workflows, enhancing patient engagement, and reducing operational costs. Nordic's experienced consultants help healthcare organizations connect people, data, and technology to address clinical, operational, and financial challenges, with expertise in systems like Epic, Oracle Health, and MEDITECH. Their focus is on empowering patients and clinicians through data-driven approaches and advanced IT solutions.

📋 Description

• Define the overall ServiceNow ITOM and CMDB architecture and roadmap. • Establish CMDB architecture aligned with ServiceNow CSDM principles. • Define CI classes, attributes, relationships, identification rules, reconciliation rules, and data ownership. • Develop standards for CI lifecycle management, naming conventions, data quality, and governance. • Design CMDB integration architecture across infrastructure, applications, cloud, network, security, and asset management platforms. • Lead the implementation and optimization of ServiceNow Discovery. • Configure and troubleshoot Discovery schedules, credentials, MID Servers, probes, sensors, patterns, and discovery behavior. • Develop Discovery strategies for servers, databases, network devices, cloud infrastructure, virtual environments, storage, applications, and containers/Kubernetes. • Identify and resolve Discovery gaps and inaccurate CI population. • Establish Discovery coverage and data-quality metrics. • Design and implement ServiceNow Service Mapping. • Build application and business service maps and establish mapping standards and service ownership. • Configure and troubleshoot horizontal and top-down discovery. • Develop application dependency models supporting Incident, Problem, Change, Impact Analysis, and AIOps use cases. • Partner with application and infrastructure teams to validate service relationships. • Establish a sustainable CMDB governance model, data ownership, accountability, data-quality KPIs, duplicate CI remediation, CMDB Health and Data Manager strategies, CI lifecycle processes, and governance for manual versus automated CI creation. • Lead adoption of the Common Service Data Model (CSDM), define CSDM classes and relationships, and develop a CSDM maturity roadmap. • Ensure CMDB architecture supports enterprise service management and future ServiceNow capabilities. • Architect CMDB integrations with Azure/AWS, VMware, Active Directory, SCCM/MECM, Intune, ServiceNow Asset Management, monitoring, endpoint management, network management, security, and enterprise application repositories. • Evaluate REST, IntegrationHub, MID Server, Import Sets, APIs, and Service Graph Connectors. • Ensure integrations follow CMDB identification and reconciliation standards.

🎯 Requirements

• Generally, requires a bachelor’s degree and 8 years of related experience, a master’s degree and 6 years of related experience, or 11 years of related experience and no degree. • 7+ years of hands-on experience in ITOM configuring Discovery and building Service Maps • 5+ years of hands-on experience establishing foundational Configuration Mgmt Database (CMDB). • Demonstrated experience designing enterprise-scale CMDB solutions. • Strong understanding of IT Infrastructure and enterprise technology environments. • Experience with cloud technologies, particularly Azure and/or AWS • Strong understanding of ITIL and Configuration Mgmt processes. • 7+ years of experience in the ServiceNow platform • Certified System Administrator (CSA) required • Candidates must verify and provide documentation demonstrating the required ServiceNow certifications, licenses, or credentials. • Must be accessible and available to perform work functions at any time, including nights, weekends and holidays

🏖️ Benefits

• Remote position • Travel up to 25% of the time