Bilingual Customer Service Agent

Job not on LinkedIn

🔥 9 minutes ago

🇨🇦 Canada – Remote

💵 $17 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NQX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

NQX is a customer experience (CX) services and digital solutions company formed by the merger of Nordia and Quantrics. It provides contact center outsourcing, CX consulting, and end-to-end digital product development and integration to major brands, managing over 20 million customer interactions annually with a team of roughly 10,000 professionals across Canada and the Philippines. NQX emphasizes leveraging technology to enhance — not replace — human customer experiences and offers bilingual support in English and Canadian French.

📋 Description

• Provide user support by phone and through the chat platform • Guide customers throughout their entertainment experience on lotoquebec.com • Assist with the initial creation of customer accounts • Explain deposit and withdrawal methods and address responsible gaming principles • Provide basic technical support, including account creation, troubleshooting, restarting, and navigation • Assist customers with all products offered on the website • Present available products, services, and features • Support customers with their registration for the 2nd Chance promotion • Respond to inquiries regarding deposits, withdrawals, promotions, transactions, and account access • Perform account actions in accordance with established procedures • Ensure the accuracy, confidentiality, and quality of responses • Promote responsible gaming • Maintain positive, professional, and personalized communication

🎯 Requirements

• High school diploma or equivalent • Minimum of 2 years of relevant customer service experience • Fluency in spoken and written French • For bilingual positions, proficiency in spoken and written English • Minimum typing speed of 30 words per minute • Strong computer skills and familiarity with contact center systems • Analytical and problem-solving skills • Clear verbal and written communication • Sound judgment, attention to detail, and professionalism • Diplomacy, tact, and courtesy • Ability to work as part of a team in a fast-paced, constantly changing environment • Availability to work 20 to 40 hours per week, including evenings and weekends, between 8:00 a.m. and 11:00 p.m. • High-speed Internet connection of at least 60 Mbps • Secure, quiet workspace in Quebec

🏖️ Benefits

• Competitive wage of $18.50 per hour • Additional bilingual premium of $1.50 per hour after training, where applicable • The comfort of working from home, with equipment provided • Fully paid training and coaching program