Support Specialist

Job not on LinkedIn

🕒 August 21

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nsight

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1910

📡 Telecommunications

💰 Undisclosed on 2019-02

Telecommunications

Nsight is a Wisconsin- and Upper Michigan-focused telecommunications holding company and service provider that owns brands including Cellcom, Nsight Telservices, and Nsight Tower. The company emphasizes customer-focused operations, employee development, community involvement and investor relations, offering telecom services, network infrastructure and related support across its operating sites.

📋 Description

• Manage and respond to incoming support tickets in HubSpot, ensuring timely and accurate resolution • Monitor a shared inbox and correspond promptly and professionally with patients, medical professionals, team members, and partners • Handle inbound and outbound support calls, resolving concerns in real time • Troubleshoot login issues for web and mobile-based applications, guiding users to resolution • Maintain and create new items in the company knowledge base • Create and manage patient tasks within RPM/CCM software to support care coordination • Take on additional projects and duties as assigned • Help ensure patients and providers receive fast, reliable support • Support smooth day-to-day operations of the RPM/CCM platform through timely task management

🎯 Requirements

• Proficiency in Microsoft Excel and/or Google Sheets • Experience with Monday.com • Familiarity with HubSpot or other CRM/ticketing software • Highly organized with the ability to multitask effectively • Self-driven and proactive approach to work • Excellent communication and interpersonal skills • High computer literacy and ability to learn new software quickly • Strong attention to detail and problem-solving skills • Comfort using AI tools to support daily workflow and communication • Genuine curiosity about AI and comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms • Preferred: Healthcare or medical billing experience • Preferred: Experience with EHR/EMR platforms • Preferred: Experience with Confluence • Monday-Friday availability, 9:00am-6:00pm EST

🏖️ Benefits

• Eligible for a monthly bonus of up to $1,000 based on company and individual performance • PTO • Medical, Dental, Vision, and supplemental insurance options • 401(k) Plan with 3.5% Company Match • Company-provided equipment