Business Operations Analyst

🕒 August 28

🌽 Illinois, Kansas, +2 more states – Remote

🌽 Illinois – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote ⚔️ Virginia – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Business Operations

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ntiva, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private equity on 2016-11

Consulting • Healthcare • Logistics

Ntiva, Inc. is a strategic IT services firm that delivers managed IT services, proactive cybersecurity, cloud and Microsoft solutions, and IT consulting to businesses across the United States. The company provides 24/7 support through local technician pods backed by a national team, offers compliance and vCISO expertise (CMMC, HIPAA, SOC 2), cloud architecture, and AI/digital transformation advisory to help organizations reduce downtime, improve security, and align IT with business goals. Ntiva serves a range of industries including government contractors, healthcare, financial services, nonprofits, law firms, manufacturing, and more.

📋 Description

• Monitor and manage the sales order pipeline for timely processing • Review signed agreements, quotes, and supporting documentation for completeness and accuracy • Convert product and labor items from sales orders to appropriate operational teams • Create and maintain recurring client agreements in ConnectWise and related systems • Configure agreement billing, contract start dates, renewal dates, and cancellation dates • Process agreement additions, removals, and modifications while validating pricing, usage, and billing data • Partner with Sales, Finance, and Customer Support to research billing errors and resolve discrepancies • Maintain accurate customer records and system configurations • Identify process improvement opportunities and assist with automation initiatives • Create and maintain documentation, procedures, and training materials • Use Excel, SQL, and Power BI to track billing variances, identify trends, and streamline operations • Support month-end financial closes and reconcile accounts receivable data • Assist with internal and external audits • Support special projects and other assigned duties • Collaborate with Sales, Finance, Procurement, Service Delivery, and Project teams to translate contractual obligations into systems and processes • Own contract fulfillment from contract award through agreement setup, billing readiness, and operational handoff

🎯 Requirements

• 2+ years of experience in billing operations, finance operations, or a related field • Experience working with CRM systems • Advanced Microsoft Excel skills (pivot tables, VLOOKUPs) • Strong Office 365 proficiency • Ability to analyze data, identify discrepancies, and recommend solutions • Experience documenting processes and maintaining procedural documentation • Exceptional attention to detail and commitment to accuracy • Strong analytical and problem-solving skills • Experience managing multiple priorities in a fast-paced environment • Excellent written and verbal communication skills • Strong organizational and time management skills • Ability to work independently while collaborating effectively across departments • Proactive mindset focused on continuous improvement and process efficiency • Experience working in a Managed Service Provider (MSP) environment is a bonus • Experience supporting recurring revenue or subscription-based services is a bonus • Bachelor's Degree in Business, Finance, Accounting, Operations, or a related field is a bonus • Experience with process automation or workflow improvement initiatives is a bonus • Ability to communicate professionally in English, both written and orally • Ability to write business correspondence and process procedures • Ability to effectively present information and respond to questions from groups of managers, clients, and the general public • U.S. citizenship required due to federal government contract obligations and access to secured information systems • Dedicated safe workspace that is secure from unauthorized access • Compliance with Ntiva’s IT User and Security Policies

🏖️ Benefits

• Medical benefits • 401(k) eligibility • PTO • Remote work arrangement