Technical Assistance Center Operations Support Analyst

Job not on LinkedIn

🕒 5 days ago

🇺🇸 United States – Remote

💵 $50k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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• Open for 6 days.

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Nuvem

WebsiteLinkedInAll Job Openings

2 - 10 employees

🔒 Cybersecurity

💼 Consulting

🤝 B2B

Cybersecurity • Consulting • B2B

Nuvem is a Peru-based IT services company that provides cloud solutions, cybersecurity, IT infrastructure, and monitoring & observability for businesses. They offer managed IT services, training in cybersecurity and cloud technologies, IT consulting, and staffing to connect companies with technology talent. Nuvem positions itself as a partner for digital transformation and security, with offices in Santiago de Surco (Lima, Peru) and a presence in Orlando, Florida, USA.

📋 Description

• Receive and manage inbound support requests via phone queue, email, and Salesforce. • Investigate and resolve Tier 1 issues related to PioneerRx, prescription processing, billing, adjudication, inventory, and dispensing workflows. • Escalate complex issues to higher tiers while maintaining ownership of customer communication. • Educate pharmacy users on system functionality and workflow best practices. • Document case activity, findings, and resolutions accurately in Salesforce. • Identify recurring issues and contribute to knowledge base documentation and process improvements. • Collaborate with Technical Support, Operations, Product, and Engineering on issue resolution.

🎯 Requirements

• Certified Pharmacy Technician (CPhT). • Minimum 2 years of pharmacy experience (retail, specialty, outpatient, or health system). • Working knowledge of prescription processing, third-party billing and adjudication, prior authorizations, inventory management, and pharmacy workflow. • Experience with pharmacy management software. • Strong customer service, communication, and analytical skills. • Ability to manage multiple priorities and work independently in a remote environment. • Proficiency with Microsoft Office and web-based systems. • Candidates must be authorized to work in the United States; visa sponsorship is not available. • Hands-on experience with PioneerRx — strongly preferred. • Experience in a pharmacy software support or healthcare technology environment. • Experience with Salesforce or other case management platforms. • Familiarity with 340B program operations or pharmacy reimbursement workflows.

🏖️ Benefits

• Remote-first work environment • Competitive compensation • Flexible PTO • Medical, dental, vision • 401(k) with match • Life and disability coverage • Employee Assistance Program • Mission-driven team • WFH stipend

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