Senior Customer Advocacy Manager

🕒 October 14

🏄 California – Remote

🏄 California – Remote

💵 $131.6k - $203k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Omnissa

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🏢 Enterprise

🏥 Healthcare

Artificial Intelligence • Enterprise • Healthcare

Omnissa is a tech company that offers an AI-driven digital work platform designed to enhance employee experiences and streamline IT operations. Their solutions include unified endpoint management, virtual desktops and applications, and security compliance, aiming to empower a productive workforce across various industries such as healthcare, financial services, and retail. Omnissa's innovative approach provides secure, cloud-native solutions that adapt to the evolving needs of businesses and their employees.

📋 Description

• Execute customer advocacy programs and initiatives, including customer references, case studies, videos, reviews, and peer-to-peer activities • Build and maintain trusted relationships with customer advocates, including executive and C-level stakeholders • Lead executive engagement events and programs connecting customer executives with Omnissa leadership • Partner with Customer Success, Sales, Marketing, Product, and Communications to identify compelling customer stories and maintain a pipeline of advocates • Manage day-to-day customer reference requests and match customers to opportunities based on experience, industry, use case, and engagement • Lead end-to-end development of customer stories and advocacy assets, including preparing writers and guiding customers through interviews and reviews • Support customer participation in events, webinars, speaking opportunities, and analyst and media activities

🎯 Requirements

• 7-9+ years of experience in customer marketing, customer advocacy, reference programs, or a related marketing function • Demonstrated success building trusted relationships with customers at all levels, including C-level and executive stakeholders, and engaging them in advocacy activities • Proven success partnering with Sales and working collaboratively across global, cross-functional teams • Strong project management skills, with the ability to manage multiple customer programs, stakeholders, and deadlines simultaneously • Excellent written and verbal communication skills, with the ability to translate complex customer experiences into compelling stories and an innate attention to detail • A customer-first mindset with strong judgment around customer relationships, engagement, and communications • Ability to work independently, prioritize effectively, and move programs forward with limited direction in a dynamic, fast-paced environment • Strong track record of following through on commitments • Experience in enterprise technology, SaaS, digital workspace, or cybersecurity is a plus • BS/BA required • This job requisition is not eligible for employment-based immigration sponsorship by Omnissa

🏖️ Benefits

• Employee ownership • Health insurance • 401k with matching contributions • Disability insurance • Paid time off • Growth opportunities • Corporate bonus program eligibility