Support Engineer

Job not on LinkedIn

🕒 November 3

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 19%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 7 days.
• No salary listed.

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Onboarded

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

👥 HR Tech

📋 Compliance

☁️ SaaS

HR Tech • Compliance • SaaS

Onboarded is an AI-driven onboarding and compliance platform for high-volume hiring. The company provides an orchestration engine that automates onboarding, verifications, compliance routing, integrations, and handoffs between ATS, payroll, and other HR systems so operations teams manage exceptions rather than manual work. Onboarded emphasizes intelligent orchestration, audit trails, workforce fraud prevention, 50+ native integrations and an API-first approach, and is positioned for staffing firms, platforms/vertical SaaS, partners/resellers, and enterprise HR teams.

📋 Description

• Own up to three partner ecosystems from signing to steady state • Join partnership deals before closing to plan sales, implementation, and support responsibilities • Drive partner customers live, ecosystem ARR, and the share of implementations partners can run independently • Train partner sales, customer success, and implementation teams • Build enablement kits and launch playbooks • Work with Customer Engineering to certify partner front-line support • Launch initial partner customers and convert lessons into repeatable processes • Design partnership integrations, including REST API and MCP usage, data movement, and workflow ownership • Decide what should be built by Onboarded engineers, partner engineers, or both • Review partner technical designs and identify scalability risks • Write requirements and user stories for engineers • Prioritize product requests and test shipped functionality • Maintain a written point of view on each ecosystem, identifying adoption constraints and recommending whether to invest, hold steady, or stop • Hand ecosystems to Customer Engineering once partners can run most implementations independently

🎯 Requirements

• 4+ years in partner solutions, solutions architecture, solutions engineering, product, or implementation leadership at a software company, or 2+ years in a builder or founder seat at a startup • Experience enabling a channel, launching an integration program, or growing adoption inside someone else's customer base • Experience using AI tools as a force multiplier for enablement content, requirements, adoption analysis, prototyping, and related work; this is non-negotiable • Ability to design end-to-end integrations involving APIs, webhooks, authentication, data models, and record synchronization • Experience working with another company's engineering team, explaining how to build on a product, and reviewing technical designs • Ability to whiteboard systems and identify failure points before implementation • Experience training another company's sales or implementation team • Ability to hold strategy conversations with partner product and partnerships leaders and work through launches with implementation teams • Experience in staffing, ATS or HRIS software, or employment compliance is a strong signal but not required • Willingness and ability to travel up to 25%

🏖️ Benefits

• Competitive salary and equity in a fast-growing startup • Variable pay tied to the growth of the ecosystems you own • Health, dental, vision, and retirement benefits • Remote-first culture with optional in-person collaboration • A chance to build the motion that grows every partner ecosystem we sign • Up to 25% travel

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